VP, Strategic Operations

Job Overview
The role is the link between key customer and IQVIA: representing One Voice to the customer, the role will oversee the consistency of global operational excellence delivered across all Product Development contracts. This will also encompass virtual financial responsibility and process/performance optimization. The role holder will direct and mobilize global IQVIA resources to achieve customer goals and IQVIA strategic customer intent.

Essential Functions

• Manage staff in accordance with organization’s policies and applicable legislation. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters, including salary administration.

• Manage staff by assigning them with their responsibilities when necessary, by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level.

• Drive the customer relationship to achieve regular annual net revenues > = $100 million at an established profit level.

• Establish and lead activities related to Operational Governance and be directly responsible for resolution of operational escalation, both internal and external.

• Responsible for successful year on year organic growth of net revenue and customer market share.

• Project and program delivery for all assigned key customer contracted work across Global Product Development, ensuring metrics and customer goals are achieved, consolidating resources, sharing best practices , achieving customer and site loyalty and Program Risk Management for customer portfolio.

• Serve as a Senior Operations customer facing linkage between IQVIA and customer’s organization, developing relationships within customer clinical development group and liaising with other customer functional and outsourcing groups as applicable. Resolve escalated issues and support VP Strategic Accounts on key initiatives.

• Chair/Co-chair Operational Governance Committee/serve on sub-committees.

• Support Sales, and GBO, overseas financial tracking and related business matters, LSFR and other partnering opportunities.

• Lead in developing and driving customer Strategic Account Management (SAM) objectives and oversight for customer strategy map and process optimization initiatives. Find and create opportunities to advance the partnership.

• Lead and mentor team within Global Market Development. Implement corporate initiatives, collect and share best practice, quality risk management and manage the tracking, review and reporting on systems.

• Virtually lead and mentor local and global functions e.g. Quality Assurance, Data Management, Lifecycle Safety to support, deliver, enable peer relationships, and enhanced opportunities to grow the business.

• Perform other duties as assigned.

Qualifications

• Other Degree in Life Science, Business Management or related field Req

• 17 years in the pharmaceutical, CRO, or related industry, experience to include clinical operations, CRA, Commercial and /or alternative operational functional (e.g. business development, data management, project management, laboratory, pre-clinical) Req Or

• Equivalent combination of education, training and experience Req

• Excellent communication and interpersonal skills.

• Excellent analytical/problem solving skills.

• Demonstrated ability to deliver results to customer expectations.

• Strong influencing and negotiation skills.

• Excellent matrix and cultural team leadership skills.

• Excellent customer service skills.

• Sound judgment and decision making skills.

• Strong software and computer skills, including MS Office applications.

• Strong financial analysis skills; preferably thorough understanding of company margins, pricing strategies, and profitability measures

• Ability to establish and maintain collaborative working relationships with senior management, peers, and customers.