Service Manager (Healthcare Exp)

We are Looking for a Service Manager to join us at our Madrid Center of Excellence office, this role will be in charge to coordinate and manage the contracts, proposals and other designated processes for assigned customers to efficiently produce accurate and timely information.

This position will Prepare proposals and bids (RFP) in response to sales opportunities, as well as manages and administer contracts .

Essential Functions:

• Manage the day-to-day contract, proposal and other designated processes for large complex contracts.
• Act as regional expert on contracts, proposals and / or other designated processes and key interface for client services, ensuring consistency in approach, metrics and format.
• Manage project requirements, identify discrepancies and interact with client services to resolve issues.
• Develop and implement processes with a primary focus on increasing customer satisfaction and by creating efficiencies while maintaining consistency among all teams.
• Provide direction and strategy on projects and initiatives with minimal oversight to Global Contact Center
• Maintain a focus and actively work towards attainment of all corporate goals (including but not limited to revenue, sales, and employee retention) and implement strategies to achieve those goals.
• Support with development and negotiation of MSA.
• Develop in depth understanding  and be compliant to all processes and policies relating to the development of contracts and proposals.
• Act as primary internal client services team interface for all work coming to GCC, responsible for developing key relationships.
• May participate in bid defense, customer meetings and on task forces as required.
• Provide advice, support and guidance as needed and serve as a mentor to colleagues.
• Perform other duties as assigned.

Skills & other requirements:

• 3 - 5 years of prior relevant experience.

• ​Bachelor's Degree in Life Science, Business Management or related field and 7 years’ experience in Contracts or Proposals or equivalent combination of education, training, and experience
• Knowledge of CRO Industry.
• Excellent knowledge of Microsoft Excel, Word and understanding of costing models.
• Excellent knowledge of contract, proposals and budget processes and ability to interpret budgets and protocols.
• Possess strong analytical skills and excellent verbal and written communication skills.

We invite you to join IQVIA™

• IQVIA recognized by Great Place to Work as the second best company to work for in Spain (March 2018)
• FORTUNE Magazine's World's Most Admired Companies list for the third year in a row.
• Recognised by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO)
• Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year. A site-nominated award recognising contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
• IQVIA™ named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and whatever your career goals, we are here to ensure you get there!

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.