Director of Operational Effectiveness (US Remote)

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health. 

Job Overview

Apply expertise to identify, organize, and establish effective management of collaborative initiatives through project identification and set-up and execution of tasks directly impacting the operational and success of the team.Ensures all work is in accordance with SOPs, policies, and practices.Sustain and improve the commitment to being the center for operational productivity measurement, optimization, and efficiency through change and process improvement increasing value-add throughout the organization.

Responsibilities

• Recommend strategic programs forming long-term business partnerships maximizing the creation of global solutions that accelerate operational process/productivity improvements within IQVIA positively impacting data capture, project planning, change/data/process management, data compilation and high quality deliverable generation.
• Participate in strategic meetings and focus teams serving as advisor while gathering potential initiative insight for future engagement.
• In conjunction with senior/executive management will determine initiative structure providing leadership regarding the scope and types of initiatives appropriate for team involvement
• Determine initiative scope, timelines, and feasibility
• Evaluate and provide feedback regarding risks, quality, and overall probability of success minimizing negative impact on project objectives and deliverables.
• Develop risk management plan including coordination of issue escalation and resolution as well as contingency plans to mitigate risks across initiatives.
• Serve as knowledge and subject matter expert for service area and contact for senior and executive management regarding initiatives.
• Lead high level presentations to executive management
• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters
• Accountable for successful delivery of service implementations including meeting project timelines in line with meeting budgets

Minimum Education and Experience

• Bachelor's Degree in business, life sciences or related field and a minimum of 12 years of experience in relevant function (e.g. clinical operations, applied math, IT, data management, business, or laboratory),

Required Knowledge, Skills and Abilities

• Working knowledge of Microsoft Office and other data capture, compilation, and presentation tools
• Good understanding of tools and processes
• Strong influencing, problem resolution, motivation, and negotiation skills
• Demonstrated ability to deliver results to the appropriate quality and time metrics
• Excellent leadership and customer service skills
• Ability to establish and maintain customer loyalty
• Excellent business and industry awareness staying current on trends and impact on the business

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.