Operation Specialist

Ability to track and monitor project financials and budget to ensure agreed margins are maintained
 - Ability to independently engage customers on escalation and scope expansion and look for additional business opportunities
 - Identify and contribute towards process optimization and automation initiates leading to cost efficiency
 - Able to identify and cater to continuous Learning and Development needs of the group
 - Contribute and assist in global initiatives e.g. Change Management; Subject Matter Expert (SME) Committees; SOP Review Committees; Retention, Engagement, training, processes etc.
 - Create and implement plans for measuring and improving employee engagement ensuring global consistency. Maintain open and regular communication with direct reports to ensure a supportive working environment.
 - Contribute to, implement and support operational decisions as determined and instructed by senior management.
 - Manage Safety Operations staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; performance appraisal and professional development guidance; rewarding and disciplining employees; addressing employee relations issues; resolving problems and absence management. Approve actions on human resources matters.
 - Management of project resource assignments, staff hiring and staff terminations in collaborations with operations specialist managers. Assists with staff training; professional and career development.
 - Collaborate with other operations specialist’s managers to address problem areas, work scheduling for current and projected projects, staffing needs, equipment needs, and projected peak workloads, ensuring global consistency. Monitor, assess and report utilization of staff. Identify and implement solutions for poor utilization of staff, ensuring global consistency.
 - Ensure direct reports are cross trained on Safety service offering; monitor and develop training plans; identify training and development needs of staff in collaboration with Training team and Safety Management.
 - Lead and encourage direct reports in continuous improvement of department work processes, procedures and infrastructure. Instruct and lead direct reports in efficient management of project budgets through effective timesheet reporting. Work closely with operations specialist managers.
 - Monitor and ensure that project processes and department deliverables meet expected quality, financial and productivity targets. Assist with meeting department utilization and realization targets.
 - Ensure timely movement of project work through the process steps, in accordance with governing SOPs, ICH/FDA regulations and guidelines, work instructions and client expectations.
 - Ensure that staff have been trained on and are following required Standard Operating Procedures (SOPs), Good Clinical Practices (GCPs), FDA and ICH guidelines and regulations, Work Instructions and project instructions.
 - Work with Safety Management constructively in a matrix framework to achieve project and customer deliverables.
 - Perform other duties as assigned.
 - Responsible for ensuring 100% compliance towards people practice and processes for self and team"
Experience Bachelor's degree in life sciences or related field and up to 10 years of relevant experience, inclusive of up to 5 years of PV experience and up to 4 years of experience in managing a workforce of up to 100 employees and  or equivalent combination of education, training and experience

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.