Local Office IT Support - End User Support - Pharma & Healthcare - german speaking (m/w/d)

Responsibilities

• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.

• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.

• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures. 

• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction. 

• Participate on global and regional project teams.

• Delegate IT support tasks and provide training to more junior staff and end-users.

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.

• Perform other duties as required.

Required Knowledge, Skills and Abilities

• Bachelor’s Degree in Computer Science or related field; with 1 years experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience

• Working knowledge of Microsoft server, workstation and networking technologies (MAC environment optional).

• Working knowledge of industry standards with regards to end user systems (laptops, smartphones, tablets, peripherals).

• Possess excellent verbal and written communication skills in englisch and german.

• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

Interested? We look forward to receiving your application including your CV, letter of motivation and transcripts.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.