Clinical Project Manager, Client Services

Parexel International Corporation

Multiple Locations

The Project Manager serves as the primary operational interface between the client and Parexel Informatics RTSM Services, responsible for the oversight of timelines, milestones, and financials during the study lifecycle. This position provides tactical management and leadership to project teams to ensure client projects proceeds on time, within budget and with quality, therefore maintaining and enhancing client satisfaction

Key Accountabilities:

Project Manager includes all Project Manager Responsibilities, however support and mentoring is expected to be given as required from their line Leader or mentor.

• Ensures delivery of RTSM Services and / or products to clients, within expected timelines and budget, with quality; including resource planning and management

• Is primary client contact for the study and manages the client relationship

• May support pre sales process

• Manages the project timeline regularly, sharing this information with internal stakeholders and the client as appropriate

• Communicates regularly with internal and external team members regarding study status and provides timely notification to all appropriate parties with deviations from timelines and/or deliverables

• Actively identifies, manages, and mitigates any project risks, ensuring appropriate input from all stakeholders, maintaining accurate documentation, and communicating to internal and external parties as appropriate

• Identifies inefficiencies with current processes and recommends improvements

• Manage client expectations effectively

• Utilizes delegation and negotiation skills with regard to project tasks, to obtain maximum productivity and team involvement

• Facilitates training for clients as required

• Attends face to face client meetings and investigator meetings as necessary (may require travel)

• Responsible for successful completion of project deliverables including, but not limited to client signatures and user documentation

• Ensure compliance with SOPSs and other relevant regulatory body directives

• Responsible for resolving study issues in a timely, proactive and effective manner

• May assist with department strategies and goals, improving processes and procedures

• Own and drive project financial management, to include ensure project profitability, contract and

invoice progression and change request managementQualificationsSkills:

• Maintain a positive, results oriented work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective manner

• Excellent interpersonal, verbal and written communication skills

• A flexible attitude with respect to work assignments and new learning

• Critical thinking to evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details

• Affinity for logical thinking as would be applied in a software environment

• Ability to use technical systems

• Client focused approach to work, meeting and exceeding client expectations

• Acts as a resource for colleagues and staff members when necessary

• Problem resolution skills; ability to analyze and solve a range of simple and complex problems

• Demonstrates knowledge of the organization, processes, and clients

• Works independently; may receive a moderate level of guidance and direction

Knowledge & Experience:

• Relevant work experience, preferably in Clinical trials/pharmaceutical environment

• Knowledge of Project Management concepts and approaches

• Experience of working with a matrix environment

• Ability to manage multiple/varied tasks with enthusiasm

• Ability to prioritize workload with attention to detail

• Familiarity with the software development lifecycle and testing methodologies

• Fluent in verbal and written English language

• Proficient in Microsoft Office, including Word, PowerPoint and Excel

• Knowledgeable and experienced in clinical trials / pharmaceutical environment

• Financial acumen / Advanced knowledge of PL concepts, approachesEEO DisclaimerPAREXEL is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

2021-01-08 01:00:30

Apply to this job