Quality Training Specialist - Registered Nurse (RN)

Pharmaceutical Product Development (PPD)

Multiple Locations


Submission for the position: Quality Training Specialist - Registered Nurse (RN) - (Job Number: 181914)

We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.   

Medical Communications is a truly exceptional team at PPD! We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory, and compliance requirements around the world.  Come join our growing global team of over 900 healthcare professionals providing medical information and education.

The Quality Training Specialist - Nurse leads continuous quality improvement efforts and drives quality and compliance within PPD Medical Communications. Develops and maintains program procedural documents, deviations, and CAPAs to ensure quality improvement. Supports audits of the program, including audit responses and manages program action items. Monitors calls and documentation of customer interactions and ensures the effectiveness of the training program and program consistency with company and client policies and procedures. Collaborates with the PPD Quality Operations department and ensures Medical Communications quality programs are aligned with organization quality initiatives.

Essential Functions Reviews calls and documentation of customer interactions and ensures compliance with the program policies and procedures. Serves as key liaison between the client, PPD Medical Communications management team, and staff. Provides updates to management team on changes communicated by the client. Steers quality-driven work directives based on client feedback. Provides quality updates to the PPD Medical Communications management team and Quality Operations Department. Partners with departmental trainers and rectifies quality issues through innovative training programs in alignment with client's expectations and Standard Operating Procedures. Develops and maintains program procedural documents, deviations, and CAPAs. Identifies areas for improvement. Maintains version control for program and client provided documents. Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and FDA regulations. Performs other duties as assigned.

We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD — thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.   

Medical Communications is a truly exceptional team at PPD! We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory, and compliance requirements around the world.  Come join our growing global team of over 900 healthcare professionals providing medical information and education.

The Quality Training Specialist - Nurse leads continuous quality improvement efforts and drives quality and compliance within PPD Medical Communications. Develops and maintains program procedural documents, deviations, and CAPAs to ensure quality improvement. Supports audits of the program, including audit responses and manages program action items. Monitors calls and documentation of customer interactions and ensures the effectiveness of the training program and program consistency with company and client policies and procedures. Collaborates with the PPD Quality Operations department and ensures Medical Communications quality programs are aligned with organization quality initiatives.

Essential Functions Reviews calls and documentation of customer interactions and ensures compliance with the program policies and procedures. Serves as key liaison between the client, PPD Medical Communications management team, and staff. Provides updates to management team on changes communicated by the client. Steers quality-driven work directives based on client feedback. Provides quality updates to the PPD Medical Communications management team and Quality Operations Department. Partners with departmental trainers and rectifies quality issues through innovative training programs in alignment with client's expectations and Standard Operating Procedures. Develops and maintains program procedural documents, deviations, and CAPAs. Identifies areas for improvement. Maintains version control for program and client provided documents. Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and FDA regulations. Performs other duties as assigned.

Qualifications:

Education and Experience:

BSN or Associates Degree in Nursing and relevant formal academic / vocational qualification North Carolina RN license required or Nurse Licensure Compact (NLC) equivalencyPrevious experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2-5 years’) or equivalent combination of education, training, and experience. Minimum of 1 year as a Registered Nurse.

Knowledge, Skills and Abilities:

Demonstrated understanding of FDA or local regulations. Working knowledge of drugs and drug information. Ability to perform call/document review, including complex clinical discussions, and provide clear and concise feedback. Strong organizational and time management skills. Attention to detail and ability to multi-task. Effective verbal and written communication skills. Excellent problem solving skills and interpersonal skills. Computer skills including Microsoft Office. Excellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English. Ability to work in a team environment and/or independently as needed.

Working Environment:

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner

Able to work upright and stationary for typical working hours

Ability to use and learn standard office equipment and technology with proficiency

Able to perform successfully under pressure while prioritizing and handling multiple projects or activities

May require travel (Recruiter will provide more details)

PPD Defining Principles: 

- We have a strong will to win - We earn our customer’s trust - We are gamechangers - We do the right thing - We are one PPD - 

If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, then please submit your application – we’d love to hear from you

Qualifications:

Education and Experience:

BSN or Associates Degree in Nursing and relevant formal academic / vocational qualification North Carolina RN license required or Nurse Licensure Compact (NLC) equivalencyPrevious experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2-5 years’) or equivalent combination of education, training, and experience. Minimum of 1 year as a Registered Nurse.

Knowledge, Skills and Abilities:

Demonstrated understanding of FDA or local regulations. Working knowledge of drugs and drug information. Ability to perform call/document review, including complex clinical discussions, and provide clear and concise feedback. Strong organizational and time management skills. Attention to detail and ability to multi-task. Effective verbal and written communication skills. Excellent problem solving skills and interpersonal skills. Computer skills including Microsoft Office. Excellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English. Ability to work in a team environment and/or independently as needed.

Working Environment:

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner

Able to work upright and stationary for typical working hours

Ability to use and learn standard office equipment and technology with proficiency

Able to perform successfully under pressure while prioritizing and handling multiple projects or activities

May require travel (Recruiter will provide more details)

PPD Defining Principles: 

- We have a strong will to win - We earn our customer’s trust - We are gamechangers - We do the right thing - We are one PPD - 

If you resonate with our five principles above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, then please submit your application – we’d love to hear from you Submission for the position: Quality Training Specialist - Registered Nurse (RN) - (Job Number: 181914)


2021-01-08 00:00:00


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