Patient Support Specialist - Raleigh-Durham, NC - 2475535

**The purpose of this position is to build up our database with candidates who have a skillset that meet the requirements below for future opportunities**

This will be an hourly position

Position Background:

Patients are at the center of IQVIA’s business strategies.  The Patient Support Specialist has primary responsibility/accountability for providing appropriate nonclinical product-related support for patients prescribed PRODUCT.  Patient Support Specialist will serve as the link for each patient enrolling in the PROGRAM to better understand and utilize other PRODUCT services, including but not limited to PRODUCT resources, health insurance resources, and adherence education.  Each Patient Support Specialist may interact with enrolled patients by telephone, email, SMS or other approved applications.  These interactions will be conducted individually, with patients deciding how and whether to participate.

Responsibilities include:

The Patient Support Specialist will be a primary point of contact for patients enrolled in PRODUCT PROGRAM. All materials used for this program for any purpose will be approved through divisional review and approval process.  Additional duties include:

• Take Inbound calls and make Outbound calls to assigned patients and answer inquiries using a telephony platform.
• Assistance in the delivery of product educational materials covering a variety of topics including PRODUCT service delivery, adherence and compliance education to improve the treatment experience for patients prescribed PRODUCT.
• Provide PRODUCT Program information for prescribed PRODUCT.
• High-touch linkage with PRODUCT Program support services, offering emotional support and compassion to create a personalized, ongoing relationship with patients.
• Managing patient caseloads across US time zones, including patients within their individual or group territory.
• Utilize approved resources and maintain compliance with program standards.
• Provide support for patients with emotional and educational needs, refraining from providing medical advice.
• Any additional duties as assigned .by program management

Minimum Requirements:

• Associate degree or higher preferred
• 2+ years’ experience in customer service, call center environment, insurance industry, healthcare industry, or retail industry involving telephonic support
• Direct interaction with patient and support for persistence and compliance
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
• Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) communication skills
• Demonstrated effectiveness to work cross-functionally within a team
• Demonstrated ability to work effectively in an independent environment
• Demonstrated ability to build relationships with customers and third parties
• Demonstrated ability to adapt to a fast-paced, changing work environment and responsibilities
• Fully competent in MS Office (Word, Excel, PowerPoint)
• Excellent documentation accuracy
• Drive and enthusiasm for supporting customers
• Excellent listening and problem-solving skills
• Experience using a telephony platform a plus

IQVIA offers a friendly, progressive work atmosphere and a comprehensive benefits package including medical, dental, life insurance and vision coverage, tuition assistance, bonus plan and 401(k).

EEO Minorities/Females/Protected Veterans/ Disabled

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.