Customer Liaison Manager

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

•    Ensure that  Q² Solutions is the lab of choice for the assigned key client/account.
•    Achieve targeted bookings for assigned therapy areas
•    First point of contact for all new studies to ensure initiation of Early Engagement process and identify potential Q² Solutions up selling opportunities 
•    Responsible for participation in the development and support of customer sales initiatives; activities to include, proposal and budget development, commercial feasibility of potential studies/programs and impact on company operations and goals.
•    Coordinate sales opportunities with Scientific Affairs, Project Services, Data Management, Lab Operations, Supply Chain and other functions that support Q² Solutions
•    Lead the review of assigned therapy area pipelines, opportunities pending, and future needs in support of resource forecasts of Q² Solutions operational departments providing resources to the assigned key client/account. Responsible for coordinating response to all RFI’s and RFP’s
•    Liaise with the assigned key client/account. and with the relevant client teams.  Ensure client's satisfaction with Q² Solutions products and services
•    Ensure the profitability of the assigned key client/account relationships to maximize revenue
•    Triage customer issues and develop plans to address them;  work collaboratively with internal resources to resolve problems