Associate Director, Patient Services Operations (Virtual) - RTP or Chicago - 2546058

We are excited to announce that at this time we are looking for an Associate Director, Patient Services Operations to join our team of over 10,000 global field personnel supporting our pharmaceutical and biotech clients.

Reporting to the Director of Client Engagement, the Associate Director, Patient Services Operations, will be responsible for project prioritization, project management standards and governance of Patient Outreach projects, including System related and Business (Non-System) projects.   Working with project leadership, the Associate Director, Patient Services Operations, will be part of the go-to team in achieving results, instilling a collaborative mindset, and energizing the organization.

Responsibilities include:

• Assesses and analyzes the functional and system needs of the business by working closely with business leaders, subject matter experts and other stakeholders
• Responsible for management of project intake and assessment process for the assigned function(s) by working with respective key stakeholders
• Guide/lead the project teams in quantifying project benefits
• Conducts regular cross-functional project/program meetings with all stakeholders throughout project lifecycle; effectively communicates up, down and across
• Manages the effective utilization, allocation, and deployment of internal/external resources to ensure successful delivery and support of projects
• Partners with technology solutions, process owners and other key stakeholders to ensure the alignment, consolidation, and integration of systems/solutions
• Escalates any potential risk to business immediately to his/her management
• Teaches, coaches/mentors less experienced team members at all levels to increase organizational capabilities
• Maintains a performance and improvement culture. Be an impactful Change Agent. Take initiative to reach out and drive changes
• Provides regular updates to management and all key stakeholders to ensure proper communication and continued alignment on project goals and priority
• Develops project control plan and appropriate hand off with process owner(s) to ensure sustainability and periodic project outcome reporting
• Other responsibilities as assigned.

Job Requirements          

• Bachelor’ s degree from a reputable accredited institution or equivalent experience required.
• PMP certification required
• 5+ years of experience in the pharmaceutical/ biotechnology industry required.
• 10+ years of Project Management of System related and Business (Non-System) projects preferred
• Proven hands-on experience in driving, implementing, and sustaining change
• Proven successful track records of developing, implementing and leading cross functional projects
• Must be solutions oriented and pragmatic (with analytical thinking and problem-solving skills)
• Excellent project management, collaboration, and organization skills
• Excellent communication skills (verbal and written) and interpersonal skills
• High level proficiency in MS applications (including MS Visio)
• High learning agility desirable

IQVIA offers a friendly, progressive work atmosphere and a comprehensive benefits package including medical, dental, life insurance and vision coverage, tuition assistance, bonus plan and 401(k).

EEO Minorities/Females/Protected Veterans/ Disabled

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.