Client Service Manager - Pharma industry

IQVIA™ is the leading human data science company focused on helping healthcare clients find

unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and

Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

We are looking a Client Service Manager to join our amazing team!

Are you ready for a new challenge?

Principal responsibilities:

• Accountability for customer success of medium-large scale, multi-country, or multi-offering technology service engagement

• Drive customer satisfaction and engagement profitability

• Run recurring service & business reviews with customer HQ/Affiliates, supporting them on their business journey

• Collates, reviews, and presents service/support performance statistics to client and internal stakeholders

• Continuously improve the overall services and act as an escalation point for the customer services lead(s)

• Take ownership to address/de-escalate critical client situations

• Broadens and deepens strategic client relationships within the accounts

• Utilizes commercial skills, client relationship and service excellence to identify up-sell opportunities.

• Involves IQVIA sales and business development contacts to progress such opportunities.

• Build effective relationships with a large spectrum of internal and external stakeholders, including senior leaders and associates across different functions.

• These include IQVIA go to market, sales, product, implementation, and support teams.

• Create strategic approaches to design, deliver, manage, and improve the way client’s businesses uses our products and services

Desirable skills, Knowledge and Experience

• 4+ years of experience in client service/success management, across countries/offerings for Pharma industry

• ITIL Framework/ ITIL certification

• Knowledge and Experience in Salesforce platforms mandatory

• Prior experience as a business analyst

• Ownership, Accountability and Client focus

• SLP/SLA definition and implementation skills 

• C-suite communication skills

• Fluency in English

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave

minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the

opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve

outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning

#LI-AM2

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.