Head of Technology & Product Development, IQVIA Translation Services

IQVIA Translations- Be a part of the journey

IQVIA invite you to join our new, specialised Life science Translation team, IQVIA Translations Services (ITS). This is a unique opportunity to be a part of our ground-breaking start-up business, influencing processes and strategy from the outset and seeing the results of your input. You will be a part of a global team with exciting long-term career opportunities. So, if you have an entrepreneurial spirit and a passion for Linguistics, this could be the role for you.

The Role

The IQVIA Translation Services Head of Technology & Product Development leads all executive decisions with regards to the technological interests of the IQVIA Localization business. They are responsible for outlining the technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company's business needs. This role will be responsible for stimulating an environment of innovation and entrepreneurship.

You will:

• Hold the ownership and ultimate responsibility from a Technology and product development perspective on ITS software suite
• Identify, lead, and manage innovative approaches to business challenges and work with teams inside and outside IQVIA organization to deliver customer centric solutions and services
• Have a disruptive and innovative mind set with forward thinking vision to nurture new ideas from concept, through pilot and into production
• Develop & execute the strategy for IQVIA Translations
• Evaluate and implement new systems and infrastructure
• Understand the suite of technology applications & key business drivers of our clients, ensuring that our solutions meet with customer requirements
• Responsible for developing relationships with customers and developing unique solutions tailored to customer need
• Partner with IQVIA innovation team to continuously explore innovation and benefit from IQVIA innovation and incubation network

We are looking for a Head of Technology & Product Development to provide sound technical leadership & vision in all aspects of our Localization business. You will communicate with employees, stakeholders and clients, ensuring IQVIA differentiates ourselves in the market through our advanced technology solutions & ease of doing business with.

Strategic thinking and strong business acumen are essential in this role. We expect you to be well-versed in current technological trends, with experience within the language industry, AI/ML & having worked in a regulated field, where healthcare or life sciences would be preferential.

Your Responsibilities will include:

• Collaborate with business leaders & customers to develop & manage the long-term strategic roadmap, ensuring alignment to the overall business objectives
• Conduct research to improve the technological assets of the service
• Stay current with emerging technical innovations & application development technologies & solutions with the Localization industry. Discover and evaluate new technologies that yield competitive advantage
• Develop technical aspects of the company’s strategy to ensure alignment with our business goals
• Works with marketing & product managers to define new products
• Help departments use technology profitably & support with adoption
• Undertakes customer needs analysis; designs solutions and recommends products to meet those needs; and conducts customer product demonstrations and presentations where required
• Supervise system infrastructure to ensure functionality and efficiency
• Build quality assurance and data protection processes, ensuring adherence to IT standards & procedures, that all work meets computer systems validation requirements & software delivery process adheres to regulated SDLC as applicable. Ensure that any issues identified in QA or customer audits are appropriately addressed
• Ensure all technology activities conform to IQVIA IT security standards & all data & systems are properly protected. Ensure proactive monitoring exists to detect intrusions, violations, or other unauthorized access
• Develop & test the IT disaster recovery plan in conjunction with the business continuity plan
• Create supporting business cases, including financial impact & benefits statements to support technical solutions
• Monitor KPIs and budgets to assess technological performance. Consistently evaluate technical efficiency and makes changes as necessary
• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
• Communicate technology strategy to partners and customers
• Lead a team of solution architects who will be responsible for the development & maintenance of new IQVIA technologies & business essential services
• Manage staff in accordance with the organization’s policies & applicable legislation. Responsibilities include planning, assigning & directing work; appraising performance & guiding professional development; rewarding & disciplining employees; addressing employee relations issues & resolving problems

Required knowledge, skills and abilities:

• Bachelor’s Degree in computer science, information technology or related discipline
• Advanced IT knowledge with proven experience as Head of Technology and product owner within the Localization industry. Minimum 10 years’ experience at a senior level
• Demonstrable experience in the ownership of product development utilizing AI & ML and agile methodology
• Previous experience working in a regulated environment, preferably healthcare or life science
• Demonstrable experience in the ownership and product development of disruptive and innovative software solutions
• Innovative mindset and creative thinking. Not afraid to challenge the existing way of working
• Broad management knowledge to lead teams, as well as the ability to influence others outside of own job area regarding policies, procedures & goals
• Experience in working with all levels within the organization up to and including Executive Management
• Experience in developing commercial strategy for technology and services
• Knowledge of state-of-the-art technological trends within the language industry
• Understanding of budgets and business-planning
• Ability to conduct technological analyses and research
• Excellent communication skills
• Leadership and organizational abilities
• Strategic thinking
• Agile working practice with ability to work under pressure

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more atjobs.iqvia.com.

We invite you to join IQVIA™.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.