Mgr II Operations

<h2>Job Overview:</h2><p style="margin-bottom: .0001pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;">The Manager II has full responsibility for managing or supervising over his/her staff. This includes hiring, coaching, scheduling/delegating work, conducting performance reviews and determining pay/promotions.</span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;">The manager has between 3 and 6 direct reports from Senior Supervisors (112) to Individual Contributor (108) levels, and 50 - 150 Indirect Reports.</span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;"> </span></p><p style="margin-bottom: .0001pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong><span style="color: #636363;">Essential Job Duties</span></strong></span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;">Manages the day-to day operations of Laboratory Pre-Analytical Services Department in Indianapolis (receipt of shipment/samples; pre-analytical processing; sample storage in preparation for testing; sorting of samples for the Lab and Specimen Management department). It includes but is not limited to:</span></p><ol><li style="margin-left: 30.0pt;"><ol><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Coordinating the documentation and movement of all biological samples and regulatory material received, processed, stored and shipped.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Managing the special request services and review/analyze the new service request from customers.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Managing the service level agreements and quality expectations between various service lines.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Managing the workload balance.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Accountable for the activities and outcome of the multiple departments, taking preventative and corrective action where appropriate.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Develop, implement, monitor and manage performance metrics and take corrective action where appropriate.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Ensure the consistent implementation, use and review of SOPs.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Participate in cross-functional teams to address Quality, Cost, and Delivery issues.</span></li></ol></li></ol><p style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;"> </span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;">Integrations of best demonstrated practices, common metrics, SOP’s, BCP’s planning and budgeting</span></p><ol><li style="margin-left: 30.0pt;"><ol><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Ensuring the seamless integration of all departments both within each site, but also across the region in adherence to global policies and procedures.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Ensuring the globalization of the processes with other units by working closely with the other EMEA and Asia Pacific leads.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Participate in cross-functional teams to address Quality, Cost, and Delivery issues.</span></li></ol></li></ol><p style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;"> </span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;">Instills and manages a culture of continuous improvement, quality and productivity:</span></p><ol><li style="margin-left: 30.0pt;"><ol><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Ensuring the development of a competent workforce to meet growth plans within budget.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Ensuring appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Ensuring resources are trained to various Sample Management processes and are efficiently redeployed when inbound volumes are not requiring the entire workforce</span></li></ol></li></ol><p style="margin-bottom: .0001pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;"> </span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;">Manages and supervises staff including but not limited to:</span></p><ol><li style="margin-left: 30.0pt;"><ol><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Ensuring local management is meeting predetermined metrics and performance goals.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Proper communication with service line leaders are being maintained </span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Day-to-day management and supervision of individual team members.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Completing thorough, timely and well-documented performance evaluations and interim progress reviews.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Establishing and monitoring performance objectives for direct reports and taking corrective action where appropriate.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Identifying appropriate successors/deputies for all key roles within the department.</span></li></ol></li></ol><p style="margin-bottom: .0001pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;"> </span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;">Monitor, track, manage and ensure resolution of all customer complaints, issues and concerns:</span></p><ol><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Comply with the Covance Quality System initiatives</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Oversees the monitoring, tracking, managing and ensuring resolution of all customer complaints, issues and concerns</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Ensures all services failures are identified, tracked and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur again.</span></li><li style="margin: 0in 0in .0001pt 66.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Ensure staff can pass outside audit & inspection and proper knowledge to respond to inquiries from customers and auditors.</span></li></ol><ul><li style="margin-left: -6.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;">Effective and timely adherence to management communications, meetings and procedures.</span></li><li style="margin-left: -6.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;">Accountable for the effective management of department’s budget.</span></li><li style="margin-left: -6.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;">Other duties as assigned.</span></li></ul><h2>Education/Qualifications:</h2><ul><li style="margin-left: -6.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;">Four (4) year degree (scientific preferred) or appropriate experience.</span></li></ul><h2>Experience:</h2><p style="margin-bottom: .0001pt;"> </p><ul><li style="margin-left: -6.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Minimum 4 years of management and supervisory experience.</span></li><li style="margin-left: -6.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Demonstrated strong customer service relationship management.</span></li><li style="margin-left: -6.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Demonstrated a high degree of initiative and ability to work collaboratively.</span></li><li style="margin-left: -6.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Demonstrated experience in team building, influencing and conflict resolution.</span></li><li style="margin-left: -6.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Strong planning, organizational, and problem solving skills.</span></li><li style="margin-left: -6.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Proven record of driving continuous improvement.</span></li><li style="margin-left: -6.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Proven track record of successful project completion.</span></li><li style="margin-left: -6.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Personal computer skills.</span></li></ul><p style="margin-bottom: .0001pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #636363;"> </span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: #6d6e71;">Preferred:</span></p><ul><li style="margin-left: -6.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Experience of clinical trial/development projects (i.e., minimum of one year working in a clinical trial environment).</span></li><li style="margin-left: -6.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Demonstration of strong contribution to teamwork.</span></li><li style="margin-left: -6.0pt;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif; color: black;">Strong change management skills</span></li></ul>