Site Solutions Coordinator

Job Overview
The payment processor is responsible for processing investigator grant payments and providing best-in-class customer service to Global Payment Services team in support of domestic and international study payments.

Essential Functions
• Approval of investigator grant payment recommendations based upon funding
• Process investigator grant payments and deliver these payments to domestic and international research sites
• Troubleshoot system issues with IT when errors occur
• Assist Senior Payment Processor with Tracker and Ticket volume where appropriate
• Provide customer support with investigator sites on outstanding checks, inclusive of SSAE16 Control report
• Provide customer support to the Payment organization as needed to resolve payment issues
• Provide payment support to the global payment services team
• Other duties as assigned

Qualifications
• High School Diploma or equivalent HS Diploma or equivalent required. Req
• Bachelor's Degree Bachelor’s Degree in Accounting, Finance or Business Administration preferred. Pref
• Minimum 1-3 years’ accounts payable experience
• Experience using SAP-Business One or another similar ERP system required
• Knowledge of foreign currency a plus
• Knowledge of clinical trial process a plus
• Strong PC skills (i.e. Microsoft Office)
• Strong organizational skills
• Strong interpersonal communication skills are a must

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.