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Associate Director, Project Services

IQVIA Holdings Inc.

Valencia, California

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Job Summary:

Provide day-to-day direction to the project management delivery teams for an assigned set of clients and/or company Initiatives; Drive continuous improvement initiatives in processes and procedures used by the project management group; Manage Project Services team members and support, mentor and guide team to successfully achieve their client study deliverables; Perform delegated duties and responsibilities of Regional Director for short-term or long-term assignments, as required.

Responsibilities:

  • This position involves extensive mentoring and professional development of management and support staff within project management Client Delivery Teams
  • Manage assigned staff if applicable and day-to-day activities in accordance with organizational policies and applicable regulations
  • Responsibilities include planning, assigning, and directing work; mentoring and training staff; performance
  • Management where applicable, including appraising performance and guiding professional development, rewarding and disciplining employees as applicable.
  • Continuous assessment of talent within project management and drive consistent, high-quality project management services.
  • Develop and encourage a culture of delivering “best-in-industry” customer service by ensuring rapid identification of issues and problems and ensuring timely communication of resolution outcomes to both internal and external customers.
  • Ensure that studies are planned and executed within FDA, ICH, and EMEA guidelines and that Good Clinical Practices are followed at all times.
  • Report metrics to Director/Sr. Director related to productivity and quality.
  • Act as a champion or business process owner as appropriate to ensure that Six Sigma or other projects are completed as described in the project charter and within the timelines agreed by company management.
  • Participate in initiatives to improve employee engagement to positively impact operational results, customer satisfaction and employee retention.
  • Act as a point of escalation for team members to optimize client delivery.
  • Actively participate or lead external customer meetings with sales to determine service levels and needs or review study progress.
  • Participate in bid defense meetings to drive new and repeat business.
  • Assist with the management of regional PM budget for team, as applicable.
  • Work closely with Regional Managers and Directors on budget planning, monitoring and control for department.
  • Serve as liaison between Project Services, internal departments, external vendors and the sponsor during the life cycle of the project(s).
  • Foster a unified culture and facilitate collaboration, co-operation, sharing of information and teamwork.
  • Keep abreast of new technical developments and initiatives and contribute to continuous improvement initiatives to increase quality of services and operational efficiency.
  • Participate in the Customer Governance Process as assigned and provide strategic direction for the global project management for an assigned customer segment.
  • Act as global project management process owner for all customer segments in areas including but not limited to recruitment, staffing, SOPs, and process improvements, as applicable.
  • Work performed is in accordance with ICH E6 Guideline for Good Clinical Practice.

Minimum Required Education and Experience:

  • Bachelor’s degree in Life Sciences or related field plus;
  • 6 to 8 years + experience in pharmaceutical industry or service provider, preferably in Clinical Trials
  • 2 years + experience in central laboratory
  • International industry experience

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

Job posted: 2020-06-27

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