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Manager Safety Operations
IQVIA Holdings Inc.
Mexico City, Mexico
IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
- Manage Operations staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; performance appraisal and professional development guidance; rewarding and disciplining employees; addressing employee relations issues; resolving problems and absence management. Approve actions and ensure global consistency as applicable on human resources matters.
- Contribute, drive and lead on global initiatives e.g. Change management; Subject Matter Expert Committees; SOP Review Committees; Retention, Engagement, training, processes etc.
- Actively develop, lead and implement plans for measuring and improving employee engagement ensuring global consistency. Maintain open and regular communication with direct reports to ensure a supportive working environment.
- Initiate, lead, implement and support operational decisions in collaboration with senior management. Ensures financial project performance through oversight of key performance metrics (revenue, direct costs, time-sheet costs, utilization and realization). Act as mentor and coach to less experienced service operations managers as appropriate.
- Direct project resource assignments staff hiring; terminations; training in collaborations with senior management.
- Attendance and contribution at client meetings where appropriate. Provide support in delivering client-focused solutions in line with IQVIA business models
- Manage and support the team to ensure project KPI’s are being met and support the team in resolving any client related issues
- Collaborate with other managers to address problem areas, departmental resources, work scheduling for current and projected projects, staffing needs, equipment needs, and projected peak workloads, ensuring global consistency. Monitor, assess and report utilization of staff. Identify and implement solutions for poor utilization of staff, ensuring global consistency.
- Ensure direct reports are cross trained on Lifecycle Safety service offerings as needed; monitor and develop training plans; identify training and development needs of staff in collaboration with Lifecycle Safety senior management.
- Direct, lead and encourage direct reports in continuous improvement of department work processes, procedures and infrastructure. Instruct and lead direct reports in efficient management of project budgets through effective timesheet reporting. Work closely with other managers.
- Monitor and ensure that operational processes and department deliverables meet expected quality financial, productivity and utilization standards and targets.
- Ensure timely movement of project work through the process steps, in accordance with governing SOPs, ICH/FDA regulations and guidelines, working instructions and client expectations.
- Ensure that staff have been trained on and are following required Standard Operating Procedures (SOPs), Good Clinical Practice (GCP), Good Pharmacovigilance Practice (GVP), FDA and ICH guidelines and regulations, Working Instructions and project instructions as required.
- Perform other duties as assigned.
Join Us
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.
Forge a career with greater purpose, make an impact, and never stop learning.
Job posted: 2020-07-01
