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Site Support Intern

IQVIA Holdings Inc.

Dublin, Ireland

IQVIA™ is focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Site Support Intern will be part of a global team of Local Site Support Engineers providing end user IT support to office and field-based employees across Ireland and the wider EMEA region.

PURPOSE

Under general supervision, provide remote and on site third-tier Information Technology (IT) support to end-users, to restore service and /or identify and correct core problems

RESPONSIBILITIES

• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems

• Responsible for meeting specified service level standards.

• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.

• Delegate IT support tasks, provide training and advice to more junior team members.

• Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.

• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures

• Participate on global and regional project teams.

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.

Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.

#LI-IM1

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

Job posted: 1970-01-01

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