IT Support

IQVIA Holdings Inc.

Milan, Italy


We are looking for Junior IT Support who:

  • Configures, installs, maintains and upgrades computer systems hardware and software
  • Administers and maintains security of operating systems
  • Restores files or systems by designing, writing and implementing back-up procedures
  • Provides operational support for the organization's information systems and peripheral equipment such as smartphones, tablets, laptops, desktops, printers and storage devices

Essential Functions

  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction
  • Provide training to end-users when indicated
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services
  • Perform other duties as required
  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates

Qualifications

  • Associate's Degree  Pref
  • 2-3 yrs in Information Technology Pref
  • 2-3 yrs of Customer Service Pref
  • Provide training to end-users when indicated. Intermediate
  • staff in areas such as problem resolution, Beginner
  • communication, etc. Intermediate
  • Maintain a thorough working knowledge of the day-to-day operating in the environment Intermediate
  • Maintain a working knowledge of standard applications like MS Office and Outlook Intermediate
  • Service Desk and IT Operations procedures related to Intermediate
  • Perform other duties as required. Beginner
  • May be required to perform duties outside working Intermediate

#LI-IM1

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.


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