Sr Site Management Associate

Sr. Site Management Associate

Location: Tokyo, Japan or Osaka, Japan

Position Summary

Sr. Site Management Associate is responsible for managing the day to day activities at clinical sites in respect to the laboratory. The responsibilities of this position include, but are not limited to: being the laboratory subject matter expert for the site, conducting remote site visits, answering any questions sites may have in respect to collection, processing, and shipping of laboratory visits, coordinating activities with local couriers, acting as a regional liaison between the site and other ICON Laboratory departments, helping facilitate delivery of abnormal laboratory result flags, and helping facilitate the database reconciliation process.

Job DescriptionRecognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.Travel (approximately 10%) domestic and/or international.Provide technical support to Investigator Sites, CRA, and Sponsors on questions or issues pertaining to protocol requirements including collection instructions, shipping, and supplies and testingInvestigate problems related to subject visits, until resolution is complete, by issuing outgoing queries, addressing incoming queries/answers from sites as well as responding to internal queries.Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.Perform minor database updates pertaining to subject or visit information and investigator/CRA contact details.Order supplies/kits for sites as per Sponsor, CRA, or site request.Serves as the primary contact for sites and investigators participating in studies within defined geographical locationActs as a resource for internal study teams and other ICON departments

RequirementsBachelor's degree, or local equivalent, in medicine, science or related discipline.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Native Japanese and High business English skills are required.Good oral and written communication skills.Due to the nature of this position it may be required for the employee to travel. Therefore, dependent on the employee's location, the employee may be required to possess a valid Drivers license.Excellent written and oral skills while showing cultural awareness and understanding; strong presentation skills, proactive interaction with study team and site staffDemonstrates ability to provide and receive constructive feedback; appreciates team goals, respects others point of view and seeks advice when appropriateWorks effectively in a complex, business environment with many different stakeholders having different priorities.Takes responsibility for project tasks and sees these tasks through to successful completionCompletes special projects and miscellaneous assignments as needed to meet project and/or department objectivesMaintains professional interpersonal relationships with team, sites, and SponsorDemonstrates flexibility working across different time-zones and working with internal and external teamsAble to adapt to changes in deadlines, competing project demands and changes in the nature of assignmentsWorks independently with minimal direction; successfully handles increasingly complex tasks/assignments

Benefits of Working in ICON

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

Next Steps:

Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

ICON Plc is an equal opportunity employer - Minorities/Females/Disabled/Veterans and committed to providing a workplace free of any discrimination or harassment.