Customer Service Associate

<h2>Job Overview:</h2><p style="margin-bottom: .0001pt;"><span style="text-decoration: underline;"><strong><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">About Labcorp Drug Development</span></strong></span></p><p style="margin-bottom: .0001pt;"> </p><p style="margin-bottom: .0001pt;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Your new employer is Labcorp Drug Development, the world’s most comprehensive drug development company, dedicated to improving health and improving lives. Our unique perspectives, built from decades of scientific expertise and precision delivery of the largest volume of drug development data in the world, along with our innovative technology solutions, help our clients identify new approaches and anticipate tomorrow’s challenges as they evolve. We offer opportunities to work on diverse, challenging projects with bright, interesting colleagues while building a flexible and rewarding career.</span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;"> </span></p><p style="margin-bottom: .0001pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;">Labcorp Drug Development are seeking a Customer Service Associate to join the Clinical Pharmacology Services Team within the European Centre of Excellence in the heart of Leeds, West Yorkshire on a <strong>full-time and permanent</strong> basis. </span></p><p style="margin-bottom: .0001pt;"> </p><p style="margin-bottom: .0001pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><u>Key Responsibilities</u></strong></span></p><p style="margin-bottom: .0001pt;"> </p><p style="margin-bottom: .0001pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Your main responsibilities will include but not be restricted to: </span></p><ul><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Receiving and placing calls from and to potential study participants.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Enter medical history and demographic information from potential study participants into<br />computerized database.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Communicate study information to potential participants.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Phone screen participants according to the scripts provided for each study.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Schedule screening appointments for potentially qualified participants.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Confirm screening appointments.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Make recommendations for process improvement.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Liaison with screening department in coordinating all necessary screening information needed<br />for recruitment.</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Cross-trained in other departments, as needed.</span></li></ul><h2>Education/Qualifications:</h2><ul style="margin-top: 0cm;"><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Educated to GCSE or ‘A’ level standard.</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong attention to detail and high degree of accuracy.</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong written and verbal communication skills.</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Ability to follow precise directions and read from a script.</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">High degree of professionalism and customer service.</span></li></ul><h2>Experience:</h2><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Recent and relevant experience in customer service or call centre.</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Knowledge of medical terminology preferred.</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Knowledgeable in computer programs (e.g. word processing).</span></li></ul><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">#LI-SP2</span></p>