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Client Manager - Client Services, Lab Sciences

Charles River Laboratories International Inc (CRL)

Cleveland, OH, US, 44128

Client Manager - Client Services, Lab Sciences Req ID #:  142113 Location: 

Cleveland, OH, US, 44128 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly. Job Summary  

We are seeking a Client Manager for our Client Services team within the Lab Sciences team located in Cleveland, OH.

 

Serve as Client Manager for assigned sponsors, conducting internal strategic sales and providing centralized, multi-site coordination for response to sponsor requests. Work with marketing, scientific, and financial staff to ensure quality customer service is provided.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Qualify bids and scopes of work with sponsors to ensure appropriate service is provided.

· Follow up with clients to ensure that proposals are complete and answer their needs.

· Creatively identify ways to secure open proposals by working with scientific staff, finance, management and others.

· Identify new business opportunities with sponsors and liaise with appropriate internal staff for follow-up.

· Develop and/or review Letters of Payment Authorization for accuracy.

· Prepare sale price estimates for protocols, bid requests, study revisions and additions using site's suggested selling price.

· Provide pricing support for Global Account Teams.

· Review and approve bid and proposal packages within authorized limits.

· Assist management in monitoring sale pricing practices to determine accuracy and relevance to study type, service and operation processes.

· Assist management in making recommendations on desirable proposals based on established financial and operational criteria, as required.

· Work with Account Management to determine scientific staff travel to sponsors.

· Ensure that scientific staff visiting sponsors are fully informed about clients needs.

· Ensure all required legal documents are in place.

· Coordinate and facilitate proposal and/or letter of authorization processes to ensure smooth and timely business process flow by working with the marketing, scientific and finance staff.

· Interact with scheduling or project management groups to identify the dates for study or service initiation and assist with scheduling needs. .

· Assist with updating and maintaining applicable databases.

· Assist with client visits, including giving company tours and presentations.

· Perform all other related duties as assigned. Job Qualifications  

· Education: Bachelor's degree (B.A./B.S.) or equivalent in science, business, or marketing related discipline.

· Experience: 3-5 years customer service or related experience. Experience in a contract research and/or pharmaceutical setting preferred.

· An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

Vaccine Mandate

Charles River is a U.S. Federal Contractor.  As a result, we must follow the Presidential Executive Order to mandate vaccinations, and ensure our employees are fully vaccinated against COVID-19 by December 8, 2021.  Our main priority is the wellbeing, health, and safety of our people. We will be requiring proof of vaccination from all employees. 

Anyone with requests for disability-related and/or religious exemptions should contact Talent Acquisition (crrecruitment_US@crl.com) so that information can be provided about the accommodation process at Charles River.

 

About Safety Assessment

Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.  Each year approximately 120 investigational new drug (IND) programs are conducted in our Safety Assessment facilities. 

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 18,000 employees within 100 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of >80% of the drugs approved by the FDA for the past 3 years.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

 

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

 

For more information, please visit www.criver.com.

Nearest Major Market: Cleveland

Job Segment: Toxicology, Biotech, Laboratory, Manager, Pharmaceutical, Science, Management

Job posted: 2021-11-22

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