Associate Director, Clinical Operations-Northeast or Southeast Regions

If you’re looking for a role that combines your clinical operations expertise, exceptional leadership skills, your business savviness and you would love an opportunity to join a highly dedicated and tenured leadership team as the “Clin Ops CEO” of your region, Parexel has an incredible opportunity for an Associate Director, Clinical Operations to join the team!

The Associate Director is responsible for:

Overseeing a team of high-level individual contributors or a group of Managers

Ensuring successful delivery of their organization’s project deliverables, on time with high quality.

Resourcing client projects with suitably developed professionals and to retain and develop these professionals

Promoting new business by participating in project bids and client presentations

Providing and consultation to project teams

Project Delivery Management and Oversight

• Monitor performance by close interaction with project

leadership/functional leadership/client and may also be required

ensure that ongoing/revised project documentation and

correspondence is accurate and complete.

• May be responsible for own assignments as project team member.

This may include but not limited to taking the role of a senior level

contributor on a project team and ensuring high quality and timely

delivery of own deliverables, generating study specific status reports

for study teams, Sponsors and/or management, and attend project

team meetings as required at the project level

• Provide expertise and consultation, facilitate metrics collection and

develop action plans in conjunction with Director/Project Leader/Lead

to keep projects on time and within budget

• Manage and oversee team and departmental activities including

appropriate resourcing of staff, staff assignments, quality control and

efficiency of project deliverables.

• Produce accurate resourcing plans in conjunction with appropriate

Project Team Members, including but not limited to facilitating

appropriate resource identification and assignment, and monitoring

resource needs throughout the project as needed

• Act as executive oversight of a large project where applicable

Performance Management, Staff Development and Talent Management

• Provide technical support to team members and managers to ensure

that they have the required knowledge to fulfill their duties

• Ensure direct reports meet departmental and project productivity and

quality metrics by efficient execution of their project in line with project

plan and ensure quality check of department deliverables (e.g., site

visits, Central File documentation) and take appropriate remedial

action

• Meet and aim to exceed client expectations by recruiting, retaining and

developing a skilled, experienced and motivated team

• Undertake the full range of duties relevant to the leadership,

management and development of the team to ensure their

performance meets and or exceeds both the business and their own

personal goals/objectives. Determine training needs and collaborate

with appropriate learning and development organization to ensure

availability of appropriate training.

• Ensure team members improve their efficiency and effectiveness at

prioritizing work and improving performance evidenced by the work

produced, client feedback, audit results and QC measures

• Participate in formal staff review processes e.g. performance and

salary reviews to corporate standards and timescales

• Work with senior departmental management in developing managers

and ensuring a talented pipeline of management staff within the

department or function

Client Management and Business Development

• Drive efforts for generating business leads (client networking, public

speaking, etc.). Support proposal review for clinical sections Qualifications• Participate in/contribute to project bids, including client

presentations and provide support to the Commercial

organization

• Act as the client contact for local business when required

• Take appropriate action following regular feedback sessions from

client’s technical groups

General Operations and Functional/Business Unit Management

• Participate in, champion or lead Parexel and department

system/standards improvement activities or committees, task force

groups as needed, including change management

• Maintain an agreed level of productivity/billability and staff turnover

• Complete routine administrative tasks in a timely manner (e.g.

timesheets, training, travel expense claims). Manage compliance with

travel and billability guidelines for department, region or function,

where appropriate. Travel as needed

• Ensure client and business needs are met and that all projects are

optimally resourced with experienced staff

• Implement process improvements, in conjunction with Management

team and Quality Management Group, in response to client and team

feedback and quality audits

• Look within and beyond CRS to encourage teamwork, quality and

productivity efforts to the benefit of CRS and Parexel

• Follow up departmental metrics, drive team members to meet

departmental goals

• Participate in departmental meetings and training initiatives, project

team meetings, and maintain relationships with other departments,

clients, and regulatory agencies as necessary

General Administration, Manage Personal Competencies and Role Modeling

• Maintain a working knowledge of, and assure compliance with,

applicable ICH Guidelines, Good Clinical Practices, Regulatory Agency

requirements, and Parexel SOPs

• Maintain a positive, results orientated work environment, building

partnerships and modeling teamwork, communicating to the team in an

open, balanced and objective manner

• Performs a leadership role in ensuring managers and staff are

communicating and coordinating efforts to provide superior line

management services to staff. This must be achieved with consistency

of approach and alignment across the managers

• Demonstrate excellent leadership skills within department, function or

location. This includes taking an active role in, or leading departmental,

functional or location/regional activities (e.g., management meetings),

ensuring employees adhere to corporate policies and following up with

management as appropriate

Skills:

• Excellent interpersonal, verbal and written communication skills (including experience in making

presentations at conferences, meetings, training sessions)

• A flexible attitude with respect to work assignments and new learning

• Excellent analytical and problem-solving skills

• Strong computer knowledge including but not limited to Clinical Trial Management Systems

(CTMS), Electronic Document Management System (EDMS), EDC, IWRS, and MS-Office

• Good experience in working in a matrix environment and value the importance of teamwork

• Ability to manage Managers and lead a global, “virtual” team

• Strong ability to successfully manage a full workload across multiple and varied projects/tasks

with enthusiasm and prioritize workload with attention to detail

• Outstanding negotiation, influencing and organizational skills

• Client focused approach to work

• Strong ability to manage and motivate direct reports and wider team

Knowledge and Experience:

• Significant work experience including substantial management experience and knowledge in

clinical research industry.

Education:

• Educated to degree level (biological science, pharmacy, or other health-related discipline

preferred) or equivalent nursing qualification or relevant clinical other equivalent experience.

EEO DisclaimerParexel is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.