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Leave of Absence Manager

Parexel International Corporation

USA - Any Region - Home Based

The Benefits Leave of Absence Manager supports absence and disability management. The position collaborates with internal and external partners to ensure leave of absence programs are in compliance with policies and employment laws. The role requires delivering a high level of service in a timely, customer centric manner. Supports Parexel’s transition to Workday absence management and implementation of streamlined processes involving leave and payroll processing.

The Parexel benefits team is regional (Americas, EMEA and APAC). The primary focus of the Analyst role is US and Canada leave administration and the opportunity to support global initiatives. Currently this is a remote position that will support a flexible work arrangement.

Key Accountabilities and Responsibilities:Lead US and Canada leave of absence and disability management programs in multi-state and multi-provincial environmentCollaborate with outsourced leave and FMLA vendor and internal partners to ensure timely, accurate, compliant, and best in class operationsOversee all aspects of the leave entitlement life cycleDemonstrated experience and ability to interpret and administer leave programs and policies in accordance with applicable provincial, federal, and state employment laws, FMLA, PMFL, USERRA, ADA, HIPAA, Canada laws and Employment InsuranceResearch, investigate and respond to inquiries from multiple stakeholder inquiries via mailbox, service desk tickets and phone calls to provide timely general guidance and direction on leave administration and escalated inquiriesProvide employee support for accommodations and stay at work programs and coordinate return-to-work planning with leave vendorCoordinate with HRBP alternative work arrangements as necessaryAdminister company workers’ compensation programs according to the plan documents, state, and federal regulatory requirementsLiaisese between worker’s compensation and leave of absence vendorCoordinate integration with external leave vendors, sick and paid time off policies, internal HRIS/IT, and payroll systemsEnsure leave status is accurately reflected in HRIS/IT systems and collaborate with payroll to ensure accurate supplemental pay, if applicableProvide payroll reporting/wages for leave of absence payments on a pay period basis (Canada & US)Audit, analyze and reconcile data in multiple systems and maintain databases as requiredMaintain strong knowledge of systems and process flows to support vendors, HRIS/IT and payroll interfaces and use technology to improve workflow processes and automate daily tasksCreate and maintain update policies, policies and procedure and communications documentsOversee monitoring of benefit premium payments for employees on unpaid leaveEnsure the administration of benefit plans are compliant with established guidelines, processes, and requirementsProvide general benefits administration support to the North America teamSupport the Total Rewards team and participate in adhoc and global projectsQualifications

Knowledge, Skills and ExperienceHigh degree of confidentiality and strong customer service skills and responsiveness when engaging with employees, managers, HR, and 3rd party vendorsAttention to detail, critical thinking, analytical and problem-solving skills, and ability to provide prompt, accurate responsesStrong organizational skills and ability to multi-taskAbility to work or act as liaison between other departments and partner with othersSelf-starter with ability to work independentlyProficient or advanced knowledge of Microsoft office suite - specifically Outlook, Excel (including Pivots and VLOOKUP’s)Experience with HRIS, ADP, Workday, and Workday Absence Management a plusMust be organized and comfortable working in face paced environmentPractical knowledge and application of Canadian and US benefit programs and lawsStrong conceptual and problem-solving skills to evaluate problems and apply knowledge to identify appropriate solutions; ability to resolve issues effectively and efficiently.Experience working in a highly matrixed organizationMust be fluent in English - ability to effectively communicate both verbally and in writingExperience in working a customer service focused environmentMinimum 5 years’ experience in Leave of Absence Management; experience in other areas of HR/benefits administration preferred

Education

Bachelors Degree in Human Resources, Business Administration, Finance, Economics, orother analytic oriented degree

EEO DisclaimerParexel is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job posted: 2022-05-11

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