Sales Support Administrator

Charles River Laboratories International Inc (CRL)

Singapore, SG

Sales Support Administrator Req ID #:  184153 Location: 

Singapore, SG For nearly 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary Summary : 

This role serves as the bridge between customers and the Company, and would need to provide prompt support to the Account Managers and coordinate with internal teams for fulfilment of orders. Based on their knowledge of managing customer orders, should be able to pinpoint risks and opportunities, which can be consolidated into summaries and forecast reports for management. 

Responsibilities :  Support Account Managers in the sales process by issuing quotations Handle incoming calls and enquiries and updating customers about on-going requests in timely manner Acknowledge and monitor open Purchase Orders from customers Consolidate and relay customer orders to fulfilment centres and partner companies Track shipments and coordinate with internal teams to ensure quick delivery of services Receive and unpack incoming shipments, and to pack and coordinate delivery of products to customer sites Work closely with Sales teams and overseas warehouse to forecast customers' orders and ensure smooth delivery within agreed timeframe Manage and update sales trading inventory records, participate in stock-take Manage and update customer relationship management (CRM) software including account details, sales history data and profiles of inbound leads Generate monthly/quarterly sales analytics to Account Managers and Managing Director Record management and filing of sales and purchase documents Attends internal sales meeting and discussions where needed Manage inventory to ensure minimum balance of stock is maintained Plan and forecast inventory with warehouse to ensure customer commitments are met Any other duties as requested by direct manager

  Job Qualifications

Qualifications :  Diploma/Bachelor's degree in General Sciences, Life Sciences or any related discipline At least 2 years in a customer service role with inventory management experience  Customer Service skills Data Entry Interpersonal skills Strong memory, meticulous Organizational skills 

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.


With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased  to $2.62 billion.


At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Job Segment: CRM, Pharmaceutical, Laboratory, Data Entry, Testing, Technology, Science, Administrative

2022-06-22 00:00:00

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