Associate Director, Medical & Scientific Services Technology

The Associate Director (AD), Business Relationship Manager will act as the primary point of contact with the business partners and stakeholders served by the business area(s), ensuring full engagement and communication, resolution of general issues, and alignment of business and IT strategy for the business line. The person in this role has the overarching responsibility for providing strategic direction and vision developed with business partners. The AD, Business Relationship Manager will consider all aspects of providing the services or product spanning both development and application support working closely with IT group in those areas and enterprise architecture. S/he is not directly responsible for project delivery or application support but represents the combined vision and quality of the service provided to business partners working within a matrixed organization.

Key Accountabilities:

Relationship Management Take total leadership responsibility for up to three Business area(s)Develop a high-level IT vision for the Business area(s)Develop the IT roadmap, and the establishment of governance, planning and prioritization processesDesign, develop, implement, and monitor Business Area roadmaps that consist of a multiyear plan including major programs, projects, upgrades, support levels, SLAs, service volumes, business capabilities, maintenance plans, and costs Drive business case creation for executive approval of new initiativesProactively manage demand and prioritizationMonitor and stay current of technological, legal and operational changes that affect the product area and roadmapTakes a leading role in product evaluationsCommunication The role will supplement other operating lines of communication by providing a comprehensive view of IT services and has overall accountability that communication is working.Overall comprehensive communication with business partners and stakeholdersOrganizational and relationship issue resolution with assistance of Senior Director / DirectorFacilitation of regular communications and governance meetingsDelivery Oversight Sequencing, structuring, and establishment of IT projectsOngoing review and evaluation of services deliveredSupport resolution of scope and other issues impacting delivery of projectsBalancing long and short goals, always considering long term impactBusiness Relationships Partner with and develop strong stakeholder relationships with business leaders. This includes working closely with business units and business owners on a global basisManaging Vendor relationshipsVirtual Team Leadership Maintain a positive, results orientated work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective manner.Oversee Business Analysts, ensuring project requirements align with planned project scope.QualificationsSkills:Detail oriented yet attuned to the corporate “big picture”. Ability to drive strategy and to dive deep where necessaryAptitude to comprehend, adapt and succeed in diverse business areasExcellent interpersonal, verbal, and written communication skillsAbility to communicate and facilitate meetings with executive managementAbility to organize, plan and present solutions for medium complexity effortsProcess design, improvements and evaluationClient focused approach to work with sense of ownership and responsibility for overall quality of servicesA flexible attitude with respect to work assignments and new learningAbility to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detailWillingness to work in a matrix environment and to value the importance of teamwork.Expert knowledge of SDLC requirements in a GxP regulated industry (if applicable)Knowledge and Experience:Business facing and/or relationship management experienceExperience working with cross functional teams in the successful completion of assigned deliverablesExperience managing medium sized and mid-complex projects in a dynamic and technical environmentExperience in technology/software, project management, quality management, planning, customer service, and process improvementEngaged with operations and project management lifecycle processes, procedures and toolsLead and present technical information in face-to-face presentations to varied audiences; including executive managementExperience in working business process issues and implementing IT solutions2 years knowledge of Decentralized/Virtual Clinical Trials including ePRO, eCOA, eConsent, and Tele-Health.Knowledge of Early Phase Clinical Trial Technology preferred.Minimum 3 years in Relationship Management and/or Product Management rolesEducation:Bachelor’s Degree or equivalentAdvanced degree in a relevant technical area (Information Systems/Technology Computer Science, Computer Engineering, Project Management (PMP), Relevant Business Area such as Accounting, Pharmacovigilance) or equivalent experience.Language:Native language and proficiency in verbal and written English.

EEO DisclaimerParexel is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.