Senior Manager, IT Service Operations

• Provide business specific support to IT Senior Management that will facilitate the integration and delivery of IT solutions that meet specific business requirements.

• Assist in the conception, coordination, testing, and implementation of new processes, reports and enhanced business systems.

• Manage the analysis and development of IT service pricing methodologies to assure an equitable and efficient distribution of IT operating and capital costs.

• Implement and monitor tracking system for IT contractual agreements.

• Provide documentation development, analysis, editing, across a wide variety of IT disciplines.

• Provide technical writing support where needed.

• Record relevant meeting minutes and summarize appropriately.

• Archive and extract information from multiple Office tools and databases.

• Provide administrative support to IT senior management.

QualificationsExperience in IT management, and customer service support.

Experience in working in a global organisation.

Excellent problem solving and communication skills.

Ability to work cross-functionally and to negotiate and accommodate a diverse user base.

High degree of problem solving skills and negotiation.

BS or equivalent.