Client Account Coordinator I

Client Account Coordinator I Req ID #:  70973 Location: 

Shrewsbury, MA, US, 01545 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary We are seeking a Client Account Coordinator Ifor ourBiologicssite located Shrewsbury, MA.

The following are responsibilities related to theClient Account Coordinator I:

• Build customer relationships by identifying customer needs, coordinating services, monitoring customer trends, and managing expectations, including new order confirmation, timeline verification and updates, resource usage updates, in-project communications as needed, scheduling of meetings, and finalizing of final reports.

• Initiate work orders and enforce lab compliance with the order fulfilment process.

• Manage customer requests, inquiries and complaints, and facilitate solutions.

• Monitor, make recommendations, and develop solutions for any roadblocks that would inhibit a milestone date being met

• Communicate changes per sponsor requests to affected departments with agreement from Client Services. Verify that required resources are available per the proposed study design changes. Ensure any schedule impact is reported to Client Services in conjunction with scheduling/procurement personnel.

• Verify with Client Services that cost changes have been communicated to the sponsor and approved.

• Coordinate with Client Services and Finance to ensure inquiries are maintained accurately in SAP.

• Maintain various information systems related to project and customer data

• Monitor and enforce laboratory compliance with operational KPIs

• Maintain and enforce laboratory compliance with time tracking for variable-rate projects.

• Process final reports for delivering to clients.

• Communicate to client regular project status updates from sample receipt through final report delivery.

• Coordinate with clients, operations and laboratory staff to facilitate timely provision of supplies and consumables necessary for execution of client projects

• Coordinate activities with Laboratory Operations team regarding instrumentation availability, reagent ordering and availability, client sample receiving and processing.

• Collaborate with laboratory, accounts payable, and purchasing departments to ensure accurate and timely client invoicing.

• Assist with invoicing process, including review of orders, approval and crediting customer accounts.

• Maintain streamlined business- and customer-specific reports.

• Perform all other related duties as assigned.

The following are minimum qualifications related to theClient Account Coordinator Iposition:

• Education: Bachelor’s degree (B.A. / B.S.) or equivalent in biotechnology or biological sciences, or related discipline required.

• Experience: 1 year related experience in client services or project management in a laboratory or research environment.

• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

About Biologics Testing Solutions

With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs.  Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 13,000 employees within 80 facilities in 23 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.  Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in 2017.

For more information, please visit www.criver.com.

Equal Employment Opportunity

Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet

Nearest Major Market: Worcester

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