Sr. Market Research Analyst

Sr. Market Research Analyst Req ID #:  71311 Location: 

Wilmington, MA, US, 01887 US For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary We are seeking a Senior Market Research Analystfor our Corporate Marketing group based out of Wilmington MA, the role is able to be remote for the right candidate. The Analyst will support market research studies and customer experience survey programs. The Analyst provides analytical suppoort and identifies market insights for all Charles River business units.

The following are responsibilities related to the Senior Market Research Analyst: Assist in the design and execution of market research studies and quantitative analyses using multiple data sources to assess market and competitive landscapes. Map and update the customer journeys across all channels and touchpoints from a customer perspective. Analyze and formulate ideas for improvement from the survey results received through the Medallia® survey platform. Establish research methodology and design formats for data gathering, such as surveys or interview questionnaires. Prepare reports and graphic illustrations of findings to present to relevant internal audiences. Create and design transactional surveys for all business lines at Charles River. Build and deliver strategic and actionable enterprise reporting to integrate Customer Experience (CX) KPIs into traditional business metrics Research external industry benchmarks to assess trends and develop actionable insights. Actively and consistently supports all efforts to simplify and enhance the customer experience. Update and maintain the integrity of internal intelligence databases. Perform all other related duties as assigned.

The following are minimum qualifications related to the Senior Market Research Analystposition: Education: Bachelor’s degree (B.A. /B.S.) or equivalent in Business, Mathematics, Science, Marketing or related discipline. Experience: 2+ years’ of related experience in market research, customer surveys and data intelligence in a corporate environment. Other: Strong analytic and critical thinking skills. Exceptional written, oral and presentation communication abilities. Proficient in MS Word, Excel and PowerPoint. Deep understanding of Salesforce.com or similar CRM/CEM Self-directed, flexible, adaptable Highly detail-oriented with strong project management skills

About Corporate Functions 

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity 

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet

Nearest Major Market: Boston

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