Customer Assistant Specialist - 6 month temp

Pharmaceutical Product Development (PPD)

NC-Morrisville-Morrisville NC 3900 Paramou


Provides high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.

Performs other duties as assigned.

· Provides high quality customer service to client customers including consumers, HCPs, and client personnel.

· Documents interactions according to PPD and client guidelines. Identifies AEs events and PCs.

· Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.

· Processes medical information request (e.g., fulfillment) via e-mail; fax and regular mail.

· Performs line checks and system verifications, and generate reports.

Provides high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.

Performs other duties as assigned.

· Provides high quality customer service to client customers including consumers, HCPs, and client personnel.

· Documents interactions according to PPD and client guidelines. Identifies AEs events and PCs.

· Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.

· Processes medical information request (e.g., fulfillment) via e-mail; fax and regular mail.

· Performs line checks and system verifications, and generate reports. Minimum Required Education and Experience:High school diploma or equivalent requiredIn some cases a second language may be requiredRequired Knowledge, Skills and Abilities:Excellent organizational skillsStrong attention to detailAbility to handle multiple tasksEffective verbal and written communication skillsExcellent problem solving skillsExcellent English language skills (comprehension, speaking, reading and writing)Excellent computer and keyboarding skillsTime management skillsExcellent interpersonal skillsAbility to work in a team environment and/or independently as neededDemonstrate confidence and initiativeFlexibilityExcellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English

PPD is an affirmative actionemployer that values diversity as a strength and fosters an environment ofmutual respect. PPD provides equal employment opportunities withoutregard to age, race, color, pregnancy, national origin, religion, sex, gender identity,sexual orientation, disability, veteran status or other status within any otherprotected group. Minimum Required Education and Experience:High school diploma or equivalent requiredIn some cases a second language may be requiredRequired Knowledge, Skills and Abilities:Excellent organizational skillsStrong attention to detailAbility to handle multiple tasksEffective verbal and written communication skillsExcellent problem solving skillsExcellent English language skills (comprehension, speaking, reading and writing)Excellent computer and keyboarding skillsTime management skillsExcellent interpersonal skillsAbility to work in a team environment and/or independently as neededDemonstrate confidence and initiativeFlexibilityExcellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English

PPD is an affirmative actionemployer that values diversity as a strength and fosters an environment ofmutual respect. PPD provides equal employment opportunities withoutregard to age, race, color, pregnancy, national origin, religion, sex, gender identity,sexual orientation, disability, veteran status or other status within any otherprotected group.


2020-09-14 00:00:00


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