Customer Service Advisor - Complaint Handling

Customer Service Advisor - Complaint Handling – Covid-19 infection Survey

Full Time: Initially a 6 month  Fixed Term Contract – possibility of a permanent position.

• 37 hours to include some flexibility to work on a Saturday once a month

Working within IQVIA’s Customer Service Team, on an exciting initiative to support our COVID-19 sampling study. We are looking for Customer Service Advisors to handle complaints from study participants.

You will take ownership of all complaints and tracking queries through to resolution and identifying ways to improve the overall service delivery.

An analytical approach to problem solving and an empathetic approach to the participants  is vital for this role. You should have good written and oral communication skills and a strong desire to help others.

As the role is home-based, you must have access to a quiet space, where you can work undisturbed, along with good internet connectivity.

In return for your commitment, dedication and excellent service, you will be rewarded with a competitive salary, benefits and career opportunity.

As Customer Service Advisor you need to be/have:-

Ability to be flexible in your work hours and works some Saturday mornings

Strong analytical skills

Excellent Communication Skills

Empathic Listening Skills

A ‘Can do’ positive attitude

Customer focused approach

An excellent telephone manner

Confident with IT/computer systems (with strong home Internet )

Abiliy to work from home (Quiet undisturbed space)

Ability to work under pressure

Self motivated

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. We are a diverse, global team that shares a passion for collaboration and solving complex problems. We have been delivering Nurse and Healthcare programmes in the UK for over 35 years working with all major pharmaceutical companies and the NHS directly. And we are proud to support the Covid-19 Infection Survey.

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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.