Site Engagement & Optimization, Specialist

IQVIA is changing an entire industry through inspired innovation. Our People make the difference. We believe that great ideas can come from anywhere. Great products come from great ideas. And great ideas come from great people. We look for the very best people and then give them meaningful work to do. Join IQVIA and help us make the world a better place.

PURPOSE

Assist Patient Recruitment Services team and manage assigned tasks related to the coordination, planning, and implementation of Patient Recruitment and Retention operational plans and site support services on assigned studies. Communicate with internal project teams to implement and monitor impact of the recruitment/retention and/or site support tactical plans and create and provide project reporting. Collaborate with internal teams and external providers to coordinate aspects of tactics associated with the recruitment/retention strategy or implementation of site services. May assist Patient Recruitment Services team to represent IQVIA Patient Recruitment and Site Support team at site/client-facing meetings (i.e. KOM, IM, F2F/LL, etc.), or in training CRAs and site staff

RESPONSIBILITIES

• Assist Site Services Management in completion of the scope of work, objectives, quality of deliverables, and other activities of projects as deemed necessary

• Assist in coordination of project activities for team members regarding their project-oriented tasks to ensure that project milestones are met

• Provide project team support for development and delivery of innovative patient recruitment services and products, with an emphasis on referral management and site support

• May be responsible for project follow up and tracking, which would include both internal and external parties, and tasks such as patient and site follow up, tracking of referrals and disposition, validation of potential referring physicians and identification of recruitment and retention pathways. 

• Assist in tracking resources to assure adequate coverage to meet project deliverables and milestones

• Provide technical support as necessary on project specific and interdepartmental training efforts

• Assist with the establishment of new procedures and offer suggestions for process improvements for existing procedures.

• Communicate with sites regarding Recruitment and Retention activities, including but not limited to: making follow-up calls regarding patient referrals, patient and site needs and status, tracking logs, , management of ICFs, finance trackers, receipt of Recruitment and Retention materials, patient support programs, etc.

• May represent Patient Recruitment with sites on the conduct of centralized Recruitment and Retention efforts (e.g. follow up with sites for missing documents, answer site questions, conduct Recruitment and Retention teleconferences with sites, etc.)

• Update, manage and maintain data tracking entries into designated tracking systems and tools in accordance with project requirements

• Assist Managers with periodic report generation and review

• Assist with the onboarding and training of new staff by acting as a role mentor and provide role shadowing opportunities as needed

• Other duties as assigned by Management

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• General awareness of the clinical trial environment and drug development process

• Knowledge of recruitment services, site-based processes and workflow; on-site experience is a plus

• Good word processing skills and knowledge of MS Office applications

• Good attention to detail

• Ability to work on multiple projects

• Strong interpersonal skills and effective presentation skills

• Ability to establish and maintain effective working relationships with coworkers, managers and clients

• Computer skills including proficiency in aspects of data analysis and presentation software, Microsoft Word, and Excel

• Good written and verbal communication skills including good command of English

• Ability to work creatively and independently in a complex global environment. Ability to adapt and be flexible to changing priorities

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree with 3 yrs. experience in a project-based or administrative environment or equivalent combination of education, training and experience

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At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.