Quality Performance Portfolio Lead

ROLE PURPOSE

• Working as a key member of the IQVIA account team this role will drive improvement in the quality of the Customer required Quality Indicators and Performance Measures. 
• Will be responsible for working cross functionally with Customer and IQVIA to identify process and quality improvements and project managing the implementation of the initiatives.   
• Will be customer facing, working directly with the client to implement process changes and quality improvements. 

RESPONSIBILITIES

• Focus on driving excellent customer service through deepening and strengthening relationships within both the customer and IQVIA to deliver on commitments to the highest level of quality.
• Using data, analytics and insight to determine areas of process and quality improvement to create a sustained performance beyond the customer’s expectations, focussing initially on KPIs and KQIs.
• Working with the Reporting Analyst to identify opportunities to provide deeper insight to project teams.
• Manage and oversee delivery of performance metrics.
• Identification and implementation of leading indicators to allow project teams and management to have timely insight into quarter- and year end performance.
• Directly customer facing, working cross functionally with the client to implement process improvements and initiatives. Might be required to attend the Quality Council as a Quality representative from the Account
• Oversee Inspection Management and Inspection Readiness for the Account
• Drive account level initiatives to improve the efficiency and delivery across the portfolio.
• Working across IQVIA to implement LEAN process improvements to ensure performance, quality and efficiency/innovation targets are achieved/overachieved.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Highly client focussed, with experience of working directly with customers.
• Experience across the breadth of clinical operations
• Strong software and computer skills, including MS Office applications
• Strong data analysis skills, able to derive trends and identify root causes from data.
• Experience in LEAN process improvement methodology a bonus.
• Experience in project management
• Excellent problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to gather requirements and turn into deliverables through developing own solutions, or working across IQVIA to implement solutions.
• Results and detail-oriented approach to work delivery and output.
• Ability to work both under own initiative and take direction from others.
• Good planning, time management and prioritization skills.

MINIMUM RQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree and 5 - 10 year’s relevant experience; or equivalent combination of education, training and experience.

PHYSICAL REQUIREMENTS

• Extensive use of telephone and face-to-face communication requiring accurate perception of speech
• Extensive use of keyboard requiring repetitive motion of fingers
• Regular sitting for extended periods of time
• May require occasional travel

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.