Sr Client Service Analyst

Role Summary: 

Serves as the primary support liaison and Information Advisor between the clients and IQVIA for a portion of a large or mid-sized market.  Maintains on-going contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.

Responsibilities:

• Translates client needs into IQVIA solutions/reports
• Follows Standard Operating Procedures to create and maintain individual reports according to client specifications
• Verifies all reports before delivery to the client, on a weekly and monthly basis
• Researches, analyzes and responds to client questions concerning the contents of their deliverables
• Ability to work with a team and independently to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact
• Conducts product and process training for clients and other IQVIA employees
• Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables while identifying revenue opportunities within existing clients
• Facilitate service meetings established by contract and client
• Partner with the account manager to identify client business issues and provide solutions.
• Actively participates and owns action items and tasks related to service meetings established by contract and client
• May represent IQVIA on external client projects
• Actively participates and owns action items and tasks related to service meetings established by contract and client
• Ability to travel to clients and IQVIA offices as appropriate

Requirements:

• Bachelor’s degree preferred
• Minimum of two years related work experience
• Reasonable knowledge of IQVIA products and services
• Pharmaceutical knowledge / experience preferred
• Knowledge of IQVIA products and services a plus
• Knowledge of client service concepts, practices and procedures
• Demonstrated problem solving, analytical and expert customer service skills
• Proficiency in PC applications - Microsoft suite
• Ability to communicate effectively with various levels in the organization (written and oral)
• Demonstrated ability to develop and maintain relationships in a diverse business environment
• Ability to understand complex concepts, and processes
• Ability to multitask, manage time effectively, and prioritize well
• Meeting facilitation, presentation and training experience preferred

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.