Client Delivery Director

Lead Parexel and client teams by combining substantial advanced clinical research experience with insight into client pressures to develop the right solutions. This role requires extensive people leadership skills as well as influencing skills using own network within Parexel and client organizations, project management skills and business understanding, knowledge, and experience in order to independently make effective decisions and take action. This position will take on various roles, dependent on account requirements. These roles may include: line management; account management; and/or billable project director responsibilities.

Act as Account Manager including portfolio level oversight of large, complex clinical trials or clinical trial programs for an account or a grouping of accounts. Ensure project teams achieve operational excellence and take accountability for delivering projects/programs on time, to budget, to the highest quality, and in compliance with ICH GCP, ensuring we meet client expectations. Contribute actively in proposal development teams, using their knowledge and experience to develop innovative plans and program architecture.

As a role model and coach for the team and new Project Leaders, lead, and mentor Project Leaders by through effective management and development of staff. Drive motivation and empowered to maximize performance and maintain high morale. This includes ensuring successful performance and delivery of his/her direct report’s projects, on time, and meeting client satisfaction targets. This position may be involved in recruitment, interviewing, selection and onboarding of new staff to Project Leadership as well as participating in the assignment of the right project leaders/directors to the different projects/programs/accounts.

QualificationsAbility to create a sense of urgency and take a proactive, solutions-based approach

Budget management /financial acumen and capitalize on the diverse background and viewpoints to

increase the productivity of the teams/group.

Excellent knowledge of all operational and regulatory aspects of clinical research

Excellent interpersonal, verbal and written communication skills with a deep understanding of

communication across cultures and ability to communicate effectively with clients.

Leverages communication across boundaries and uses multiple communication mechanisms to

convey information across functional lines and upward within Parexel.

Understands and uses positional authority to deliver messages effectively.

Client focused and demonstrates an ability to create and maintain trust with the client through

account and personal interactions; act as a trusted advisor and become involved in the client’s

decision-making process.

Contingency Planning and Risk Management Ability to work independently, with minimal guidance in only the most complex situations and knows when to call on senior management for involvement in communicating to client executives after assessing the organizational implications.

Sophisticated analytical thought to define and resolve issues in a variety of complex situations Familiarity with standard business and eClinical systems used in Clinical Research such as CTMS, EDC, IXRS, TMF and project planning tools

Expert in ICH GCP regulations in relevant geographies

Solid clinical knowledge and expert understanding of clinical research and protocol design Competencies aligned to Project Leadership Job Models for: Project Planning; Project Execution; Project Fulfillment; Financial Management; Risk Management; Quality Management; Team Leadership; Communication and Relationship Management

Strong command of written and spoken English language, local language proficiency as required Proven substantial expert project management experience, preferably in healthcare, clinical research, or contract research organization

Proven track record of developing client relationships at program and / or account level

Significant leadership experience and previous line management experience

Different trial phase experience (including phases I-IV) is desirable.

Education:

Bachelor’s degree in a science/medical related field. Advanced degree highly desirable

PMP or equivalent desirable

EEO DisclaimerParexel is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.