Client Services Coordinator Req ID #: 53371 Location:
Malvern, PA, US, 19355 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job Summary
We are seeking a Client Services Coordinator for our Biologics Testing Solutions site located in Malvern, PA.
Provide support and assistance for Client Services activities and staff in the preparation and coordination of Statements of Work. Provide tactical support for assigned site-specific service areas.
The following are responsibilities related to the Client Services Coordinator.
Under direct supervision, perform basic daily laboratory tasks as they relate to cell culture and media preparation in the Cell Culture group.
The following are minimum requirements related to the Client Services Coordinator position.
Assist with updating and maintaining applicable databases. Maintain various information systems related to project and customer data. Manage incoming documentation from clients and route to correct recipients Assist Business Development with coordination and hosting of technical visits as necessary Coordinate for issuance, tracking, review, and execution of documentation such as Master Services Agreement/Laboratory Services Agreement, Material Transfer Agreements, Confidentiality Agreements between Client and Charles River Legal staff. Coordinate with staff upon receipt or notification of Client name and/or address changes, obtain required documentation for review by Charles River Legal staff and other personnel as required, updating of all applicable systems, and dissemination of information to appropriate staff members upon completion. Coordination with Client and applicable Charles River staff for review and execution of Vendor Supply forms Coordinate for Client-requested shipments from Charles River long-term storage services areas, including obtaining quotes as required from cold-chain logistic couriers for Client Services’ issuance of Proposals to Clients.
Education: Associate degree (A.A. / A.S.) or equivalent in biotechnology or biological sciences, or related discipline required. Advanced education preferred. Experience: 0-2 years related experience in client services or project management in a laboratory or research environment. Experience in a CRO/CMO is preferred An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Other: Ability to multi-task, excellent written and verbal communication skills, organizational skills, and attention to detail. Possess analytical thinking and problem-solving skills. Ability to prioritize and re-evaluate priorities as situations change. Working knowledge of computer software (MS Office, MS Project, Excel and database experience preferred)
About Biologics Testing Solutions
With more than 50 years of experience and proven regulatory expertise, the Charles River Biologics group can address challenging projects for biotechnology and pharmaceutical companies worldwide. Offering a variety of services such as contamination and impurity testing, protein characterization, bioassays, viral clearance studies and stability and lot release programs, we support clients throughout the biologic development cycle, from the establishment and characterization of cell banks through preclinical and clinical studies to marketed products. Whether clients need stand-alone services, a unique package of testing, or insourced support, our Biologics group can create a custom solution to suit their needs. Each year more than 20,000 biologic testing reports are sent each and over 200 licenses products are supported by our biologics testing solutions team.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 14,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increased by 22% to $2.27 billion from $1.86 billion in 2017.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2018.
Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer – M/F/Disabled/Vet
Nearest Major Market: Philadelphia
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