Recognize, exemplify and adhere to ICON’s values which center around our commitment to People, Clients and Performance.
As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
Travel (approximately 15%) domestic and/or international*.
Complete all departmental project activities accurately and in accordance with ICON SOPs, Project Specific Procedures, regulatory requirements, and Sponsors processes.
Serve as the main point of contact for the customer for the life-cycle of assigned stand alone projects, and the main pharmacovigilance point of contact for assigned full-service projects*
Ensure the assigned project contracted tasks are completed according to project specific procedures and meet key metrics
Oversee implementation of projects including client communications, project specific plans, system set-up, and establishment of appropriate and agreed-upon metrics*
Completion of project status reports/review meetings including burn hours, profit margins, quality review findings and other metrics*
Lead identification of out of scope activities and process efficiency/improvement needs or implement contract amendments/change orders as required *
Coordinate and present at meetings (project and department) as required
Support QPPV as required
Develop and maintain excellent client relationships
Assisting the Director/Senior Director to develop and grow capabilities, productivity, and quality levels.
Actively participate in quality and training initiatives
Participate in process improvement by actively identifying process improvements, developing better procedures, and working to additionally implement those change / process improvements
Interview, evaluate and recommend new PVSS hires
Train/mentor Drug Safety Coordinator and other Drug Safety Manager staff*
Develop staff for succession planning, ie, develop next generation of management/leaders
Coordination and participation in interdepartmental activities (e.g. quality control processes, quality assurance (audits), miscellaneous project activities)
Participate in Business Development activities as requested
Perform other activities as identified and requested by management