The Senior Director, of Production Services Group for Parexel Informatics (PI) is the leader for the systems and services delivered from the Production Services group globally. In this capacity, the leader works closely with all Parexel’s operational teams to deliver service excellence and quality. Through the leaders’ knowledge and experience (s) he will interact with senior client representatives in critical sales and operational delivery situations and represent PI’s brand and industry leadership.
Supporting ActivitiesParticipate in Parexel Informatics (PI) leadership meetings representing the services provided by the production services groupInteract with other parts of Parexel and the industry to advance PI’s business agendaUnderstand voice of the customer and adapt PI solutions to market needAnalyze market dynamics and work with other PI leaders to ensure proper resourcingEngage in long-range planning with other PI leaders to secure competitive market positionCollaborate with all of MI to deliver on production services initiativesProvide leadership, mentoring and subject matter expertise to delivery teams to be successfulDeliver industry leading reputation service both internally and externallyAttract and retain, industry leading talent with engagement and supportDeliver business requirements associated to end to end image workflow management systems, query management, central reading analysis, data export, reporting, system and data change, requirements, configuration/development, and verification/validationAct as escalation point (both internally and externally)Engage in project level activities as needed to resolve escalations and/or quality issues and accountable for resolutionDeliver on financial commitments and support commercial and operational teams for proper price scope, including changes in scopeQualificationsSkillsStrong leadership skills – understands the full context of the business (corporate, regional, financial, strategic, political) and can translate that context to different constituencies in a manner that is relevant to them and results in better performance and motivationResiliency and interest in change managementHigh level of social intelligence and cultural awareness – is perceived as empathetic and engagingCan navigate local cultural context without compromising corporate principlesArticulate and engaging – can communicate complex subject matter in a manner optimally adapted to the audience. Can spontaneously adapt communication style and scope through active listeningCurious and innovative – hears the customer’s voice and finds pragmatic ways to work within practical constraints to satisfy the customer’s needsProblem solver – helps facilitate solutions to complex multi-disciplinary problems and is not afraid to lead by example if neededProcess improver – understands Lean Six Sigma and can be a change agent when neededFinancially literate – understand financial statements and P&L
Knowledge and Experience Sound technical and software development background with subject matter expertise as it relates to PI’s business as evidenced by systems and software requirement, development or validation positions (e.g. software engineering, data management, modern SDLC practices, metrics driven management etc.) in the clinical trials space preferred or related areaProficient in Java, SQL and object-oriented design. Must have design, software testing/debugging, problem solving and logical critical thinking Leadership positions in organizations with evidence of demonstrating the skills mentioned above over an extended period (>10 years), globally preferredUnderstanding of the drug development process strongly preferredBackground in Healthcare of Life Sciences
EducationBachelor’s degree or equivalent in Science, Technology or Engineering disciplineAdvanced degree (Master’s or equivalent, PhD or MD) preferredEEO DisclaimerParexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.