The Technical Project Manager is responsible for planning, executing and finalizing solutions related to new and existing products, modules and services in accordance with the relevant SOP’s.
The Technical Project Manager ensures each milestone for each project is met, coordinates efforts between the client, operations, data management, and technology teams. This position works with internal and external stakeholders to bring structure while implementing complex, project-based systems with increased efficiency in the delivery of all projects and services and in turn, enhanced client satisfaction.
JOB FUNCTIONS/RESPONSIBILITIES Recognize, exemplify and adhere to ICON’s values which center around our commitment to People, Clients and Performance. As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.Own activities associated with the technical aspects of project and data delivery execution starting with read design and user requirement gathering through system maintenance and retirement. Coordinate and perform activities that involve the stakeholders at each milestone. Assemble, coordinate, and Perform check ins for; initial drafting of functional specifications, functional specification finalization and handover, development check points, development handover, UAT handover, Client Demo, and Lessons Learned. Author or manage development all project related documentation to ensure thorough coding and testing. Collaborate with all users to define acceptance criteria, prioritize bugs, and feature requests into requirements for project releases. Schedule and resource management for all staff involved with the SDLC and data delivery. Schedule and run meetings with end users and customers to ensure the delivery of the project is accurate, on time, and on budget Serve as the primary technical contact for project execution and data deliveries for both ICON internal customers and Client customers. If not authoring, review all project system documentation to ensure consistency and accuracy of user requirement implementation Ensure project systems are built, released, and data deliveries are in accordance with client and internal ICON customer expectations Test pre-go-live systems, review, and recommend changes to stakeholders Develop and deliver progress reports, requirements/configuration documentation and Client demonstrations.Gain a deep understanding of the customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth Collaboratively adapt existing and develop new project plans, processes and communication standards for the operations teams. Assist with management activities for systems in development, validation and production. Proactively manage changes in project scope, identify potential crises and devise contingency plans. Own the communication and execution of solution hand-over to client services, service delivery, technology and other team members at designated milestones. Travel (approximately 10%) domestic/or international travelOther duties as assigned
REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.A minimum 3 years’ experience in clinical researchA minimum of 3 years with Client-facing project management activitiesIntermediate level ability to troubleshoot software configurationProblem solving, analytical and communication abilities.Intermediate to advanced knowledge of SDLC Processes Leadership skills · Organizational skills · Documentation skills ·