Client Onboarding Specialist

Client Onboarding Specialist Req ID #:  158571 Location: 

Cambridge, MA, US, 02142 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly. Job Summary We are seeking an Client Alliance Coordinator for our Insourcing Solutions Department based at our CRADL facility in  Cambridge, MA.

Co ordinates client alliance services spanning the entire customer experience for all CRADL sites including but not limited to customer on-boarding, key performance indicator (KPIs) tracking, assistance with governance meetings, and innovating ideas for new CRADL service offerings based on customer feedback. Work with CRADL staff to ensure quality customer service is provided throughout all parts of the CRADL business across multiple sites.

The following are responsibilities relate to the Client Alliance Coordinator: Manage and perform client onboarding after a fully executed Agreements to include IACUC protocol processing, Charles River Campus enrollment, security and badge access, facility tours/lab logistics and on-site orientation. Track metrics on timing of the on-boarding process and suggest improvements for efficiency to Senior Manager. Monitor and update all documents related to on-boarding or client programs as needed. Survey and/or meet with customers to gain feedback and track client satisfaction. Collaborate with CRADL operations team to assist in resolving client issues. Maintain various information systems and data related to client interactions and touch points with Client Alliance team.  Facilitate client educational events such as webinars or onsite seminars in partnership with either internal CRL departments or external industry partners. Participate in the development and implementation of CRADL organization Client Business Operating Processes (BOPs). Perform the alliance management aspect of CRADL ensuring Agreement compliance for both CRL and the customer

  Job Qualifications

The following are minimum qualifications related to the position Client Alliance Coordinator: Education: Associate’s Degree (A.A./A.S.) in Animal or laboratory Science, Business, project Management or client service-related field.  Bachelor’s Degree (B.A./ B.S) preferred. Experience: Two years of experience in customer service. Experience in a contract research and/or pharmaceutical setting strongly preferred.. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Certification/Licensure:  AALAS certification at the Assistant Laboratory Animal Technician (LAT) level preferred. Other: Ability to perform independently with a minimum of direct supervision, able to handle multiple tasks, and maintain strict confidentiality of client records. Ability to effectively follow verbal and written instructions and exhibit interpersonal skills that are conducive to effective communication and that contribute to a congenial work environment. Maintain positive work atmosphere by behaving and communicating in a professional manner with coworkers, research staff, and managers. Strong organization skills and attention to detail. Strong written and verbal English communication skills. Good working knowledge of Microsoft Outlook and Office, word processing and database record keeping required. Work Schedule: Flexible schedule available

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

Vaccine Mandate

Charles River is a U.S. Federal Contractor.  As a result, we must follow the Presidential Executive Order to mandate vaccinations, and ensure our employees are fully vaccinated against COVID-19.  Our main priority is the wellbeing, health, and safety of our people. We require proof of vaccination from all employees. 

Anyone with requests for disability-related and/or religious exemptions should contact Talent Acquisition (crrecruitment_US@crl.com) so that information can be provided about the accommodation process at Charles River.

About Insourcing Solutions

Charles River Insourcing Solutions℠ can streamline research by delivering operational and cost efficiencies through the strategic insourcing of GMP, GLP and non-GLP research services from discovery through safety assessment. Insourcing Solutions℠ provides you with the ability to maintain control of your facility and expertise while leveraging available space.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 18,000 employees within 100 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. 

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of >80% of the drugs approved by the FDA for the past 3 years.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

Nearest Major Market: Cambridge

Nearest Secondary Market: Boston

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