Client Services - PAML

<ul><li><p>LabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.</p><p></p><p><b>Work Schedule: </b>Monday-Friday 8:30AM-5:30PM PST; additional hours and rotating weekends as needed.</p><p></p><p><b>Location: </b>Remote</p><p></p><p><b>Job Duties/Responsibilities</b></p></li><li>Act a liaison between LabCorp, the customer base and patients</li><li>Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet</li><li>Speak with customers in a courteous, friendly, and professional manner using protocol procedures</li><li>Inquire, clarify, and confirm customer requirements and understanding of the solution</li><li>Provide additional customer education and information as needed</li><li>Qualify and establish inbound new customers requesting LabCorp's products and services</li></ul><p></p><ul><li><p><b>Requirements</b></p></li><li>High School Diploma or GED equivalent required</li><li>Associate's or Bachelor's degree highly desired</li><li>Previous experience in a customer service role</li><li>Experience working in a contact center/call center environment is preferred</li><li>Prior healthcare industry, such as a physician's office or a hospital highly is a plus</li><li>Knowledge of Microsoft Office suite is required</li><li>Experience with Salesforce.com and/or Laboratory Information Systems is preferred</li><li>Strong verbal and written communication skills and excellent ability to listen and respond</li><li>Must be courteous with strong customer service orientation</li><li>Excellent multitasking abilities required</li><li>Strong flexibility and the ability to manage and adapt to changing priorities quickly</li><li>Bilingual in English and Spanish highly desirable</li></ul><p></p><p><b><i>If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!</i></b></p><p></p><p></p><p><b>Labcorp is proud to be an Equal Opportunity Employer:</b></p><p></p><p>As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.</p><p></p><p>For <span>more information about how we collect and store your personal data, please see our </span><span><a href="https://www.labcorp.com/hipaa-privacy/web-privacy-policy" target="_blank">Privacy Statement</a></span><a href="https://www.labcorp.com/hipaa-privacy/web-privacy-policy" target="_blank"><span>.</span></a><span> </span></p>