IT Asset Manager

Job Overview
Drives the technology future of the enterprise by leading the development and advocacy of standards, principles, and architectures for key technology platforms and cross-product initiatives supportive of the IQVIA business strategy. The IT asset management function of IQVIA is responsible for the management of technology assets, which includes optimizing the value and cost of technology assets while mitigating the risks these assets present to the organization throughout their life. This is done by establishing an effective technology life cycle that spans from technology asset selection, operation, refresh, migration, optimization, all the way through the retirement and disposal of the asset. The IT asset manager is responsible for the governance of this life cycle and reporting data that is captured throughout the life cycle to improve the management of assets within the organization.

IT asset management (ITAM) as providing an accurate account of all technology asset life cycle costs and risks to maximize the business value of technology strategy, architecture, funding, contractual and sourcing decisions.

Everyone in IQVIA who manages, uses or accesses IT and digital technology has some responsibility for asset life cycle management under the governance of the IT asset management function. IT asset management is the central point for data analysis to support the effective management of digital technology assets, whether owned and managed by IT, third-party service providers or business units outside IT.

Essential Functions
•    Ensure that appropriate resources (people, tools, services) and processes are in place to gather and analyze data relating to technology asset life cycles and related processes.
•    Promote and advocate the value of ITAM to the CIO and organizational leaders. This includes developing and promoting effective ITAM strategies, policy, approaches and practices across the full range of digital technology assets used within the organization.
•    Identify and report on breaches of ITAM policy, and track remedial action.
•    Report on (or develop reporting on) remediation of digital technology asset-related risks and progress of optimization activity.
•    Ensure accurate and timely reporting, and that data completeness and quality issues are quickly identified and escalated to the responsible data or process owners.
•    Gather data on and provide analysis of all activities that have an impact on the value, cost and risk of digital technology asset life cycles.
•    Provide finance with the data to support the analysis of digital technology asset project and maintenance budgets and business cases.
•    Assign responsibilities for subdisciplines, such as software asset management (SAM), hardware asset management (HAM) and IT asset disposition (ITAD).
•    Ensure that ITAM-related tools and services are properly evaluated, selected, implemented, configured and maintained, with appropriate integration with other sources of organizational data.
•    Supervise the organization’s response to software vendor license compliance audits or license validation requests, in consultation with the relevant vendor and procurement managers, software asset manager and other appointed delegates.
•    Provide access to technology asset data in support of essential activities required to support the effective running of the business.
•    Manage the everyday functions of the core IT asset management team. This includes staffing, budgeting and other relevant management functions required to hold all IT and business stakeholders accountable for optimizing the cost, risk and benefit of digital technology assets throughout their life cycle.

Behaviors and Competencies
The IT asset manager acts in a leadership role and must demonstrate the following leadership attributes:
•    Strategic thinking — An understanding of strategic business objectives and the ability to develop a vision and strategy for ITAM and execute it effectively in order to drive results toward those objectives
•    Interpersonal skills — Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated
•    Strategic relationship management — Includes working with software vendors during license compliance audits
•    Strategic vision — Ability to sense emerging needs and drive change as ITAM develops and matures to meet organizational and technology challenges

Skills
The IT asset manager must have the following skills:
•    Strong communication skills with a proven ability to understand key business and technical concepts, and then effectively communicate these concepts with technical staff, business stakeholders and senior management
•    Strong organizational skills, the ability to perform under pressure and to manage multiple priorities with competing demands for resources
•    Strong analytical, data processing and problem-solving skills
•    Proficiency in process formulation and improvement
•    Ability to read and interrupt contracts to properly manage digital technology, which includes license and maintenance agreements

Knowledge
The IT asset manager must have in-depth knowledge and experience of the following:
•    Technology asset life cycle (whether digital technology, information, financial or physical assets), best practice governance, tools and services
•    Policy, process, and procedure development and implementation
•    Technology contracts and their likely cost implications through the technology asset life cycle
•    Engagement with sourcing, procurement and vendor management legal, tax and accountancy advisors for additional information
•    Data processing, analysis and quality management tools

Experience
The following experience is considered essential:
•    A management role, including engagement with sourcing, procurement and vendor management, business stakeholders and frontline operational IT staff
•    Prior ITAM roles (hardware or software) or demonstrable experience of working with IT asset management professionals to deliver ITAM capability and improved business outcomes
•    5 years of experience with IT, enterprise asset management or information management
•    5 years of demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients
•    5 years of demonstrated experience managing a high-performing, cohesive team
•    5 years of demonstrated experience in liaising with middle and senior management 
•    Experience with building business requirements for digital technology tools and services, developing business cases, and selecting solutions using RFP documentation and processes
•    Experience leading system or tool implementations, with responsibility for verifying capabilities, outputs, dependencies and implementation scope

The following experience is considered desirable, but not mandatory:
•    10 years of experience working in the healthcare / IT industry
•    10 years of experience in managing external IT service providers handling digital technology assets
•    10 years of experience in managing the risk and cost implications of IT contracts or contract negotiations
•    10 years of hands-on information gathering, analysis and management reporting
•    Experience with asset management tools such as Snow, Flexera, SCCM, ServiceNow

Education and Training
•    An undergraduate or postgraduate degree in finance, IT, engineering, business management or a related field 
•    Tertiary qualifications in financial accounting, project management or data analysis, or a legal or paralegal qualification that includes contract, copyright or intellectual property law are preferred

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.