Experience Analytics Administrator

<h2>Job Overview:</h2><p style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Covance is now part of LabCorp. LabCorp, an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care. LabCorp reported net revenues of over $10 billion in 2017.</span></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">We are recruiting for an Experience Analytics Administrator to join a growing global team.  The ideal candidate will have industry experience, along with someone that would has an understanding of therapeutic areas. In this role you will essentially be taking requests from individuals, to look into our database and determine how to answer those questions based on the data we have.  You will also be working on a new database, so if you have experience in working in big data and are analytical with strong excel experience, then this could be the role for you!</span></p><p aria-hidden="true" style="margin: 0px;"> </p><p aria-hidden="true" style="margin: 0px;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Duties - </span></p><ul><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Supports the continuous maintenance of and enhancements to the company’s experience data by using all tools available (e.g., internal databases, external libraries) to complete missing and correct/adjust existing information, under supervision</span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Supports updates to the company’s experience data repository (e.g., by uploading new and/or adjusted data on SharePoint platform), under supervision</span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Supports the entire Enterprise Client Solutions organization by addressing low complexity requests for staff experience, company experience and headcount data, as assigned by management. Reviews and analyzes requests to ensure the request is clear. Follows up with appropriate contact for additional information as required.</span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Assists with updates to internal and client-ready presentations of staff experience, company experience, and headcount data</span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Contributes to Qvidian content library by submitting new content or updates to existing content, using the official content submission process</span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Provides administrative support to the Proposal Management team (e.g. standard department report generation, data/document compilation, etc.).</span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">May (based on business unit expectation) support Sharepoint administrator in providing access or location of files in Sharepoint</span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Shadow colleagues on opportunities of high complexity for learning opportunities, and may support those opportunities </span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Works across the organization in matrix environment across multiple time-zones and locations to lead the process and complete deliverables</span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Ensures timely delivery of assigned deliverables </span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Escalates issues/challenges to Manager for advice on resolution</span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Performs timely and accurate data entry into departmental and/or corporate databases/systems as appropriate </span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Support senior management-facing activities for assigned opportunities as needed, including supporting preparation, attendance, or leading applicable preparation and meetings</span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Maintains appropriate knowledge of the technical and regulatory environments</span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Participates in ways to improve the efficiency and quality of processes and the resulting deliverables</span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Perform quality control activities per the appropriate process/requirements </span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">May (based on business unit expectation) assist with scheduling on-boarding activities for new starters</span></li><li style="margin-left: .75in;"><span style="font-family: arial, helvetica, sans-serif; color: black; font-size: 10pt;">Completes other appropriate duties, as assigned by the manager, which require similar skills in accordance with business needs and common sense.</span></li></ul><h2>Education/Qualifications:</h2><p style="margin: 0px;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Bachelor’s degree required in related field or equivalent work experience</span></p><p style="margin: 0px;"> </p><h2>Experience:</h2><p style="margin: 0px;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Minimum 3 years</span></p><ul><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Applicable minimum years of experience in data analysis, or an equivalent combination of education and CRO/pharma/other related experience to successfully perform the essential job duties</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Understanding of clinical terminology (e.g., understanding therapeutic areas and indications) is preferred</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook) </span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Knowledge of other relevant software applications (e.g., SharePoint, Salesforce.com) is a plus</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Demonstrated data research skills</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Demonstrated ability to plan, multi-task and prioritize</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Demonstrated teamwork, communication (written and verbal), and organizational skills</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Proven ability to work independently</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to work to deadlines</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Strong analytical skills</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to communicate appropriately and effectively with internal stakeholders and Covance senior management</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Positive attitude and sense of urgency</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Possesses an ability and willingness to work across Covance Business Units</span></li><li style="margin-left: .25in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to work irregular and/or extended hours as needed to meet the client’s proposal deadline.</span></li></ul>