Join us on our exciting journey!

Position Purpose:

We are looking for an Associate Data Base Quality Control Team Leader with English language expertise to join the world’s leading comprehensive pharmaceutical safety services organization on a fast-growing team performing medical information call center services. We are seeking the best talent with very good command of English to perform his/her activity in the safety area (Adverse Events in Pharmacovigilance sector). Specific Training will be given in Safety area for Pharma products.

If you want to play a key role in a multicultural, dynamic and committed fun team this could be the role for you!

Our ideal candidate: Key Responsibilities

• Implement and support operational decisions as determined and instructed by senior management. May contribute and assist in global initiatives e.g. Change Management.
• Retention, Engagement, training, processes etc. Assisting in database validation through performance of user testing.
• Assist in the implementation for measuring and improving employee engagement local and/or global actions. Maintain open and regular communication with direct reports to ensure a supportive working environment.
• Supervise Safety Operations staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work.
• Performance appraisal and professional development guidance
• Support the management on project resource assignments, staff hiring and staff terminations in collaborations with operations specialist managers. - Assists with staff training.
• Work closely with operations managers to address problem areas, work scheduling for current and projected projects, and projected peak workloads. Monitor, assess and report utilization of staff. Identify and implement solutions to address poor utilization.
• Ensure direct reports are cross trained on Safety service offering as applicable.
• Identify training and development needs of staff in collaboration with Training team and Safety Management.
• Lead and encourage direct reports in continuous improvement of department work processes, procedures and infrastructure. Instruct and lead direct reports in efficient management of project budgets through effective timesheet reporting. Work closely with operations specialist managers.
• Monitor and ensure that project processes and department deliverables meet expected quality, financial and productivity targets. Assist with meeting department utilization and realization targets.
• Ensure timely movement of project work through the process steps, in accordance with governing SOPs, ICH/FDA regulations and guidelines, work instructions and client expectations.
• Ensure that staff have been trained on and are following required Standard Operating Procedures (SOPs), Good Clinical Practices (GCPs), FDA and ICH guidelines and regulations, Work Instructions and project instructions.
• Work with Safety Management constructively in a matrix framework to achieve project and customer deliverables.
• Support or Lead change management initiatives.
• Responsible for ensuring 100% compliance towards people practice and processes.

Minimum Required Education and Experience

• Must be Fluent in English.
• Bachelor's degree in life sciences or related field and up to 6 years of relevant experience, inclusive of up to 2 years of people management experience.

We invite you to join IQVIA™

• Recognized by Great Place to Work as the second best company to work for in Spain (March 2019)
• FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020)
• Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO)
• Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year.
• A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.
• IQVIA™ named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and whatever your career goals, we are here to ensure you get there!

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.