This job posting may have expired!
Use our `search` to find similar offers.
Similar jobs

IT Helpdesk Support Engineer I, II, III

ICON Public Limited Corporation

Office Based, Mexico City

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.That’s our vision. We’re driven by it. And we need talented people who share it.If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Responsibilities:

•    Ensuring all incidents and service requests related to computer hardware, software, network,

       system, and applications are resolved against SLAs with the highest customer service standards.

•    Provide technical support to global users.

•    Document, track, and monitor incidents using ServiceNow.

•    Install, configure, and upgrade software and hardware components for end-users.

•    Maintain knowledge base articles to help with user self-service and improve incident resolution     

       times.

•    Work with internal IT teams to resolve complex technical issues.

•    Other duties as required.

Education/Requirements:

•    1–2 years of experience in a similar role preferred.

•    Experience in working with Office 365, Windows 10/11 OS, Imaging with SCCM, Microsoft Intune,

      Service Now, Helpdesk, Applications and Active Directory.

•    Solid remote troubleshooting skills and hardware support experience.•    Customer Service oriented

•    Good interpersonal and communication skills.

•    ITIL certification or knowledge of ITIL processes is a plus.

•    Willingness to work in a fast-paced, global environment with occasional after-hours and weekend

       support.

•    The ability to speak and write in English.

Benefits of Working in ICON:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

Job posted: 2023-03-28

3