Site Manager

PPD, now Thermo Fisher’s clinical research business, is a leading global contract research organization providing comprehensive, integrated drug development, laboratory, and lifecycle management services. 

At PPD, we are passionate, deliberate, and driven by our purpose- to improve health!  

Accelerated Enrollment Solutions (AES) is a business unit of PPD that helps biopharmaceutical companies overcome patient recruitment and research site challenges by optimizing each step in the patient journey to deliver greater speed, certainty, and control to clinical trial delivery. 

This is a challenging but truly exciting opportunity to join our Synexus research site in Hexham as a Site Manager!

Working Monday to Friday, 37 hours a week, the Site Manager is responsible for providing overall leadership, strategy and accountability for the efficiency, quality, operational performance of the site.

At AES we hire the best, develop ourselves and each other, and recognize the power of being one team. We offer continued career advancement opportunities, award winning training and benefits focused on the health and well being of our employees.  

Key roles and responsibilities of a Site Manager are:

• Understands clinical research systems and processes, regulatory processes in clinical research and the importance of having the patient at the centre of what we do.
• Business strategy, planning and development – agree, sustain and improve KPIs vs commercial objectives, maximising site growth opportunities. Resource planning & forecasting to ensure that site delivery is maintained.
• Provide operational support & cross collaboration, across the UK sites, to ensure business continuity and share best practise.
• Deliver on revenue and profit targets – Lead, engage and motivate direct reports to achieve monthly targets. Manage and control costs within agreed budgets and authorisation levels through site management structure, driving best practice.
• Performance management & leadership of the site - Lead, coach, empower and inspire site teams, ensure all team members have clear accountabilities/expectations. 
• Ensure that all clinical and personal training objectives are met including the oversight of training plans, on-boarding processes and the continuous revalidation of core skills.
• Implement best practice and process improvement initiatives at site level.

• Manage performance proactively in line with company policy.
• Client customer Service & satisfaction - Drive achievement of Synexus and Sponsor quality objectives ensuring effective and efficient best practice processes, procedures and documentation to aid delivery and meet customer requirements.
• Business development & growth - Maximising on site marketing & brand awareness opportunities.
• Site Quality Compliance - Ensure overall compliance with company quality framework, legislation, guidelines and international standards.
• Personal development - Ensure knowledge with regards to clinical research and business management is kept up to date with reading and attending relevant training.
• Patient customer service - Ensure a safe, friendly experience for our patients, in line with company values with a focus on clear communication, dignity, privacy and safety.

To be considered for this exciting opportunity you will need the following skills and experience:

•  Working in a clinical research environment will be seen as an advantage.
• A proven track record of leading, engaging and developing cross functional teams.
• Ability to successfully manage and deliver multiple projects and improvements through change management/team engagement.
• An enthusiastic approach paired with an infectious attitude to truly make a difference.

#AES #LI-TK2