Director, Clin Ops

Responsibilities

Essential Functions

Direct clinical monitoring operations for a designated IQVIA regional office or group to ensure projects are appropriately resourced and employees are trained and developed to meet project needs.  Work with country/region leadership in formulating effective strategic goals and objectives for designated region and assures operational alignment with senior management priorities. Lead strategic initiatives work with other functional management to develop implementation plans. Supervise Clinical Research Specialist (CRSs), Clinical Operations' Associate Directors and/or Managers. 

Manage staff in accordance with organization’s policies and applicable regulations.  Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems.  Approve actions on human resources matters.

Direct the hiring and selection process for a group of clinical staff by conducting candidate review through participation in the interviewing process. Establish methods to develop and evaluate office/region based onboarding processes.  Develop standard processes to ensure that staff has the proper materials, systems access and training to complete job responsibilities. Oversee the execution of the training plan, SOP review and mentored training experiences for a region/office/country.

Provide a leadership role in country/region clinical resourcing process through continual evaluation of existing and future resource alternatives, pro-active planning and collaboration with study team leadership and operational peers.

Evaluate the quality of the clinical work product for a variety of job roles and/or a specialized job function. Evaluate regional workload, quality and budget metrics through regular review and reporting of findings. Collaborate with senior management and other functional leadership to improve efficiencies, project outcomes and quality metrics for clinical projects.

Act as a coach and mentor for lower level staff as they develop in their role.  Works collaboratively with project leadership including the PM, client representatives and other functional leadership to manage project related challenges and to achieve exemplary customer service.

Analyze and reviews budgets for clinical studies within region.  Pro-actively plan for appropriate clinical operations budget consumption and guides line managers and CRSs in managing variances and in developing corrective fiscal action plans.

Conduct Clinical Project Review and participates in Project Management Review according to regional guidelines and interfaces with appropriate functional leadership to achieve positive outcomes.

Participate and may lead corporate or departmental quality or process improvement initiatives.

May act as a client liaison.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.