Research Services Manager

At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.

If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

As a Research Services Manager at ICON, you'll work with coordination, execution, control and completion of Clinical Operations. Ensure delivery and development of the Clinical Operations team against key metrics. Work with Leadership to develop and grow capabilities, productivity, and quality. We pride ourselves on our amazing company culture, where we work as one team to achieve industry-leading results.

The role

Provide direction and accountability for the operational teams and their delivery at regional and site level.

Resourcing, line management, training, functional delivery and input on discussions around quality and operational delivery measurements within the Clinical Operations group

Conduct regular discussions with direct reports and lead team meetings at regional and manager team level.

Assist with training for CRA Managers and Associates as required.

Contact for region in regard to operational questions and escalations.

Work with Director/Senior Director and/or VP Clinical Operations to communicate all critical issues, business growth opportunities, developing key relationships as well as providing input regarding budgeting discussions to drive productivity and quality within the region.

Drive overall delivery at site and regional level, through your operational team to drive execution of service, client satisfaction, quality and efficiencies.

Representing Clinical Operations at Sponsor and internal audits.

Providing feedback on the development and implementation of formal CRA training tools and presentations.

Implementing agreed corrective actions and/or further training as required.

Conducting timely CRA performance reviews and appraisals by acquiring feedback on CRA performance from Project Managers and others as required. Ensure that clear goals and objectives are set.

Making recommendations for CRA promotions.

Conducting regular CRA group meetings to provide timely and relevant updates.

Assisting with continuous review of current processes and implementation of agreed process improvements in collaboration with other departments.

Interviewing, evaluating and selecting new CRA hires.

Ensuring induction and orientation for newly hired CRAs occurs.

Ensuring CRAs are meeting performance objectives and take appropriate remedial actions as required

Ensuring that CVs for assigned CRAs are updated as required and skill set / experience is maintained in Planview.

Participating in business development activities, as appropriate

What you need

Bachelor's degree

Minimum 6 years Clinical Research experience that includes a minimum 4 years relevant experience as a Senior CRA or Principal CRA (in a Lead CRA role), or at least 2 years as a Project Manager, CRA Manager or equivalent job roleKnowledge of ICH-GCP guidelines and ability to review and evaluate medical data

Excellent management skills, developed with a collaborative approach to driving performance and success in a global environment

Direct experience managing Clinical Research Associates is preferred

Benefits of Working in ICON:

Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.