French Speaking Call Handler

<h2>Job Overview:</h2><p style="margin: 0cm 0cm 12.0pt 54.0pt;"><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif;">Are you ready to redefine what’s possible, and discover your extraordinary potential at Covance by Labcorp?  A career here provides the unique chance to create a lasting impact and difference in our patient’s lives. Joining our team will offer you a rewarding career, an opportunity to work in a high-energy & collaborative workplace. Your work will be meaningful, the patient outcomes are real, and the results are lasting. With the support of exceptional people from across the globe and an energized purpose, you’ll be empowered to own your career journey with mentoring, training and personalized development planning.</span><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif;"><br /><br />Our mission is to help our clients bring the miracles of medicine to market sooner by <span style="border: none windowtext 1.0pt; padding: 0cm;">performing drug safety data management </span>-- join us for your next career move.</span><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;"> </span></p><p style="margin-left: 54.0pt;"><strong><u><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Key Competencies</span></u></strong></p><ul><li style="margin-left: 72.0pt;"><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Ability to receive and manage in-bound and out-bound calls in French</span></li><li style="margin-left: 72.0pt;"><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Attention to detail</span></li><li style="margin-left: 72.0pt;"><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Good verbal and written communication skills</span></li><li style="margin-left: 72.0pt;"><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Concern for quality</span></li><li style="margin-left: 72.0pt;"><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Analytical capabilities</span></li><li style="margin-left: 72.0pt;"><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Ability to analyze & synthesize medical information</span></li><li style="margin-left: 72.0pt;"><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Customer focus</span></li><li style="margin-left: 72.0pt;"><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Amenable to work in the night shift to service clients</span> </li></ul><p style="margin-left: 54.0pt;"><strong><u><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Key Strategic Accountabilities</span></u></strong></p><ul><li style="margin-left: 72.0pt;"><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Implement consistent, efficient and quality processes to meet timelines and deliverables according to requirements and standard operating procedures</span></li><li style="margin-left: 72.0pt;"><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Ensure compliance of operations with governing regulatory requirements</span></li><li style="margin: 0cm 0cm 12.0pt 72.0pt;"><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Create, maintain and assume accountability for a culture of high customer service</span></li></ul><p style="margin-left: 54.0pt;"><strong><u><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Key Operational Accountabilities</span></u></strong></p><ul><li style="margin-left: 72.0pt;"><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.<br />Perform any other support activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources including literature search.</span></li><li style="margin-left: 72.0pt;"><span style="font-size: 10.5pt; font-family: 'Segoe UI',sans-serif; border: none windowtext 1.0pt; padding: 0cm;">Assume responsibility for quality of data processed</span></li></ul><p style="margin: 0px;"> </p><h2>Education/Qualifications:</h2><ul><li>Bachelor’s or Masters in Pharmacy or Life Science or Medical Science or related area</li><li>Fluent French Speaker </li></ul><p style="margin: 0px;"> </p><h2>Experience:</h2><ul><li>At least 6 months call centre experience working is a BPO</li><li>prior experience in Pharmacovigilance or Clinical Research is preferred</li><li>Good understanding of regulatory requirements, good Pharmacovigilance practices <br />and ICH-GCP guidelines</li><li>Technical proficiency with Microsoft Office suite applications</li></ul><p style="margin: 0px;"><strong>Key Competencies</strong></p><ul><li>Ability to receive and manage in-bound and out-bound calls in French</li><li>Attention to detail</li><li>Good verbal and written communication skills</li><li>Concern for quality</li><li>Analytical capabilities</li><li>Ability to analyze & synthesize medical information</li><li>Customer focus</li><li>happy with shift working hours</li></ul>