Operation Effectiveness Manager (global scope)

Operation Effectiveness Manager (global scope)

What you will be doing in this role:

• Lead cadence meetings (bi-monthly) across US, Canada and LATAM based GBU COEs to review metrics around Resource utilization, Project Performance Governance and Resource Demand-Capacity gap
• Drive creative ways to maximize demand fulfillment, optimize capacity and ensure no impact on achieving EBITDA target
• Establish a continuous improvement feedback loop between CoE and Rest of Delivery Operations team to ensure issue resolution as well as data consistency
• Leverage standard reports and dashboards to provide CoEs insights into their performance against targets
• Audit COE Leaders’ and Project Managers’ activities for data and system compliance. Create and Publish a periodic scorecard to measure their performance
• Lead initiative to identify next gen KPIs, ways to measure them and report them to the leadership. Use available tools to create reports/dashboards
• Conduct new hire, standard and Ad Hoc training related to Delivery Operations tools and processes
• Expand Delivery Operations footprint to other geographies including LATAM/US/Canada/Japan by engaging with RBU leaders and marketing Delivery Operations’ Portfolio of Services
• Actively engage with FP&A/Finance teams to monitor the EBITDA and ways to improve it
• Participate in monthly headcount forecast exercise as well as annual budget exercise

What we want you to bring:

• Graduate/Postgraduate, preferably with an MBA degree
• Advanced English level
• 8-12 years of resource management background in a multinational company, with exposure to IT skills, projects, and methodologies
• Advanced Excel and PowerPoint with storyboarding skills are mandatory
• Should have active experience in one or more tool/platform roll out
• Should have led more than one process improvement and change management exercise
• Understanding of Financial terms/metrics commonly used to measure financial health of businesses and projects is mandatory
• Problem solving, analytical and logical reasoning skills are a must
• Should have worked with people across diverse cultures and locations around the world and should be open to networking and collaboration across IQVIA
• Experience in using Salesforce platform, especially for reporting/dashboarding is a big plus
• Experience in Power BI/any BI tool is good to have
• Soft skills: Client focus, problem solving, cultivates innovation, strategic mindset and communicates effectively.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.