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Call Center Coordinator
IQVIA Holdings Inc.
Bucharest, Romania
Role purpose
Coordinate the call center activities, related to Market Research projects: Primary Market Research, Marketing Services and Syndicated projects.
Responsibilities
- Organizing and coordinating of the project team related to all actions completed during the field collection process in Call Center.
- Full monitorization during the field collection process to each project in order to fulfill projects objectives: timelines, costs, quantity targets and quality checks.
- Assuming the role of Pharmacovigilance responsible during the data collection stage, for all projects managed in Call Center.
- Main contact for the PM from the field collection team side, in terms of Pharmacovigilance process: trainings, Adverse Events monitorization, any other communications and actions related to this process.
- Responsible to update the department procedure considering local and global requirements and coordinates the team to follow all the terms from this procedure.
- Main contact for the PM related to data collection phase: provides statistics from projects, any information that could impact the project objectives.
- Keeping track of the cost level for each project and communicate with the Project Manager
- Responsible to find solution for data collection improvements, increase the success rate for each project type
Required skills/qualifications
- Proficiency in Windows applications (Excel, Word, Access, PowerPoint, etc.)
- Good analytical and problem solving skills.
- Good understanding of the pharmaceutical industry and diagnoses trends.
- Ability to identify/eliminate repetitive problems and standardize the processes by using existing research tools and/ or help in developing new tools.
#LI-SM3
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
Job posted: 1970-01-01